Patient Sales Specialist - Health & Wellness

Patient Sales Specialist - Remote, Health & Wellness

Remote (US-Based, Eastern Time) | $75K–$95K+ OTE CJ Physical Therapy & Pilates | Portsmouth, NH

Before you read further, a few things to be upfront about:

• This role is open to US-based candidates only . You must be authorized to work in the United States.
• You must be available to work Eastern Time business hours .
• This is not a scheduling role. It is not a call center. It is not an admin-style setter or customer service position.

This is a true phone sales role where your ability to connect, handle objections, and guide someone to a decision directly impacts your income and the lives of the people you’re speaking with.

You are guiding people - many of whom are frustrated, skeptical, or hesitant - toward making a confident decision to finally address a problem they’ve been putting off.

If you’re the type of salesperson who can hear “I need to think about it” and know exactly how to respond… keep reading.

About Us

CJ Physical Therapy & Pilates is a $1.5M cash-based physical therapy and regenerative wellness company helping active adults over 40 stay mobile, strong, and independent - without pills, injections, or surgery.

We’re scaling from $1.5M to $2–3M over the next 2–3 years and building toward multi-location expansion. Every hire we make right now plays a role in that growth.

We are:

• 100% cash-based (no insurance, no referrals, no shortcuts)
• Focused on high-value, 1:1 care
• Built on clinical excellence and real outcomes

Every person you speak with is making a decision to invest in their health.

That decision starts with you.

About This Role

This is a sales role focused on turning interested leads into committed Discovery Visits that show up ready to move forward.

But more importantly…

You are responsible for helping people make decisions they’ve been avoiding.

That means:

• Navigating hesitation
• Reframing cost concerns
• Building trust quickly
• Guiding hesitant people to clarity
• Leading the conversation - not reacting to it

If you are only comfortable booking people who are already sold, this is not the role for you.

What You’ll Be Responsible For

• 80–100 strategic outbound touchpoints per day (call, text, email, video)
• Executing structured follow-up until a clear decision is made
• Converting new and older leads into booked Discovery Visits
• Handling objections around cost, time, skepticism, and past failed care
• Setting strong expectations to protect show rates
• Confirming and reinforcing commitment prior to visits
• Tracking performance and improving conversion rates
• Maintaining clean, accurate CRM documentation
• Participating in weekly sales coaching and call reviews

This is a metrics-driven role. We track booking rate, show rate, and conversion quality closely.

What Success Looks Like

Within 90 days:

• 40+ qualified Discovery Visits booked per month
• Strong, confident objection handling
• Consistent outbound activity and follow-up execution
• 90%+ Discovery Visit arrival rate

Within 12 months:

• Consistent KPI performance
• High-quality bookings that convert into care plans
• Meaningful contribution to our growth from $1.5M to $2M+

We do not chase volume. We book people who show up - and move forward.

Who Thrives in This Role

You’ll do well here if:

• You enjoy influencing decisions and guiding conversations
• You are comfortable discussing premium pricing without hesitation
• You can read between the lines of what someone is saying
• You don’t back down when someone says “I’ll think about it” or “Now’s not a good time”
• You take ownership of outcomes - not just activity
• You care about improving your numbers and your skillset
• You want to be part of building something - not just doing a job

You understand:

Following up is not checking in - it’s leading someone to a decision.

Who This Is NOT For

This is not a fit if:

• You rely heavily on scripts and struggle to adapt in conversation
• You avoid conversations about cost or commitment
• You need already-sold leads to be successful
• You are more comfortable tracking activity than influencing outcomes
• You’re looking for a passive or admin-style role

Requirements

• Must be US-based with authorization to work in the US and availability during Eastern Time business hours
• 2+ years of B2C sales or appointment-setting experience
• Proven track record of hitting booking or revenue targets
• Strong objection-handling ability
• Experience with CRM systems (Go High Level a plus)
• Excellent written and verbal communication skills
• High emotional intelligence and personal accountability

Bonus if you have experience in:

• Health, wellness, or elective medical
• Cash-based healthcare
• High-ticket service sales

Compensation

• Base: $50,000–$60,000
• Uncapped commission
• On-target earnings: $75,000–$95,000+

Top performers exceed this.

Benefits:

• Health and dental insurance contribution
• 401K with employer match after 1 year
• Earned PTO + week between Christmas and New Year’s off
• Weekly sales coaching and development
• Travel opportunities for masterminds and events

Final Note and How to Apply:

This role matters.

You are often the difference between someone:

• Staying stuck in pain… or
• Finally taking action to change it

If you take that responsibility seriously - and you have the skill to back it up - we want to meet you.

Please do not contact the office directly - we will communicate promptly with all candidates