Senior Delivery Manager (Remote)

Position Overview

The Senior Delivery Manager leads delivery across highly complex accounts, multi-program portfolios, and strategic delivery domains involving Adobe Experience Cloud solutions. The role establishes integrated operating direction across governance, financials, quality, workforce, risk, client outcomes, and commercial commitments, while keeping delivery aligned with client objectives and organizational commitments.

Working with senior client and internal stakeholders, the Senior Delivery Manager reviews critical delivery decisions and recovery plans, resolves cross-program dependencies and competing priorities, and provides clear options, tradeoffs, and recommendations. The role guides Delivery Managers, Program Managers, and senior practitioners while strengthening delivery discipline, portfolio performance, and reusable operating practices.

Location: Remote – United States

Key Responsibilities

Portfolio Delivery & Operating Direction

• Lead delivery across highly complex accounts, multi-program portfolios, or strategic delivery domains.
• Establish integrated operating direction across governance, financials, quality, workforce capacity, risk, client outcomes, and commercial commitments.
• Oversee portfolio financial health, forecasting, delivery performance, resource strategy, quality, risk, and client satisfaction.
• Review critical delivery decisions and recovery plans for feasibility, client impact, quality, cost, capacity, risk, and long-term account health.

Program Governance, Risk & Stakeholder Advisory

• Resolve cross-program and cross-account conflicts involving priorities, dependencies, staffing, governance, investment, and accountability.
• Advise senior client and internal stakeholders through clear options, tradeoffs, recommendations, and decision criteria.
• Establish portfolio governance, assurance checkpoints, escalation mechanisms, and course-correction practices.
• Coordinate delivery across Adobe Experience Cloud solution tracks, aligning technical dependencies, program sequencing, milestones, and stakeholder visibility.

Cross-Functional Technical Delivery

• Partner with architects, engineering, data, UX, strategy, and client teams to support cohesive delivery across Adobe Experience Cloud programs.
• Help teams navigate platform interactions, data flows, technical constraints, environment dependencies, and dev/QA/stage/prod deployment workflows.
• Support delivery involving multi-platform integrations, migrations, or modernization of Adobe technology stacks.

Leadership & Continuous Improvement

• Guide Delivery Managers, Program Managers, and senior practitioners; improve decision quality through coaching and review of critical work.
• Convert lessons from complex delivery portfolios into reusable operating standards, methods, and organizational improvements.

Required Skills & Experience

Delivery Leadership & Portfolio Management

• 10+ years of relevant experience, or equivalent practical experience, with demonstrated leadership across highly complex accounts, multi-program portfolios, or strategic delivery domains.
• Experience establishing integrated operating direction across governance, financials, quality, workforce capacity, risk, client outcomes, and commercial commitments.
• Ability to evaluate critical delivery and recovery decisions against client impact, quality, cost, capacity, dependencies, risk, and long-term commercial and operational implications.
• Demonstrated ability to resolve cross-program and cross-account conflicts involving priorities, dependencies, staffing, governance, investment, and accountability.
• Experience overseeing portfolio financial health, forecasting, delivery performance, resource strategy, quality, risk, and client satisfaction.
• Ability to establish portfolio governance, assurance checkpoints, escalation mechanisms, and course-correction practices across delivery scopes.

Adobe Platform & Technical Delivery Context

• Broad fluency across Adobe Experience Platform (AEP), Real-Time Customer Data Platform (RTCDP), Adobe Journey Optimizer (AJO), Customer Journey Analytics (CJA), Adobe Commerce, AEM Assets, Workfront, and Marketo Engage.
• Knowledge of data lifecycle, source systems, identity models, ingestion processes, segmentation logic, activation workflows, and the implications these have for delivery sequencing and risk.
• Understanding of multi-environment architecture, platform-to-platform interactions, integration dependencies, and deployment processes supporting Adobe Experience Cloud programs.
• Experience with agile, scaled agile, or CI/CD-enabled delivery models and complex cross-team integration efforts; able to challenge plans and surface dependencies without requiring hands-on ownership of every technical workstream.

Executive Stakeholder & Delivery Leadership

• Ability to advise senior client and internal stakeholders using clear options, trade-offs, recommendations, and decision criteria for portfolio-level decisions.
• Demonstrated ability to guide Delivery Managers, Program Managers, and senior practitioners, hold delivery leaders accountable for outcomes, and improve decision quality through coaching and review.
• Ability to identify long-term commercial, operational, talent, workforce, and client implications and translate portfolio lessons into reusable operating standards and organizational improvements.

Role Expectations

• Leads delivery across highly complex accounts, multi-program portfolios, or strategic delivery domains; establishes integrated operating direction and guides Delivery Managers and senior practitioners. Resolves decisions and conflicts that exceed an individual delivery scope, reviews critical delivery and recovery plans, and addresses long-term commercial, operational, talent, and client implications.
• Identifies risks, tradeoffs, and long-term commercial, operational, talent, and client implications.
• Expected utilization target: 85%.
• Ability to travel up to 40%. Depending on client assignments and area of specialization, additional delivery methods, certifications, domain knowledge, or client responsibilities may be expected.

Compensation

The base salary range for this position is $185,000 - $220,000 annually. Actual compensation may vary depending on experience, qualifications, geographic location, and other job-related factors.

About Blue Acorn iCi

Blue Acorn iCi, a business unit of Infosys Nova Holdings, LLC, is a digital experience partner helping global brands design, build, and optimize the future of customer engagement. We blend data, design, and technology to deliver connected commerce and content solutions that drive measurable results.

Specializing in the Adobe Experience Cloud, we provide end-to-end services across commerce, content, analytics, and customer insights. Backed by Infosys, we’re growing fast—and we’re looking for exceptional talent to grow with us.

Our teams work at the intersection of strategy and execution—solving complex challenges for industry leaders in healthcare, retail, manufacturing, and beyond. From large-scale digital transformation programs to platform implementations and ongoing optimization, we bring deep expertise and a collaborative mindset to every engagement.

Why Join Us?

Blue Acorn iCi is a place for curious thinkers, smart builders, and digital pioneers. We’re more than a consultancy—we’re a team of innovators helping the world’s top brands shape the future of digital.

Here, you won’t just contribute to a project—you’ll drive meaningful outcomes, collaborate with cross-disciplinary teams, and grow your skills in a high-impact, high-growth environment. We believe great work starts with great people, and we’re committed to creating a culture where talent thrives, ideas spark change, and results speak for themselves.

If you’re ready to push boundaries, deliver real value, and help shape the next generation of digital experiences—this is your place.

For US based roles, candidates must have unrestricted authorization to work in the United States without the need for employer sponsorship now or in the future. Infosys Nova Holdings, LLC does not provide immigration or visa sponsorship for this position (including H4 EAD, H‑1B, OPT, CPT, TN, O‑1, E‑3, or J‑1 visas).

Full Time, Non-Temporary Employees enjoy a competitive benefits package that includes medical, dental and vision insurance, life insurance, disability, paid time off, 401(k), and more!

Blue Acorn iCi is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.

Please click to read EEO Law and Pay Transparency Act and IER Right to Work Document and Privacy Notice .

Blue Acorn iCi will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview, please contact us at: careers@blueacornici.com.

California applicants: Please click here for CCPA disclosures.