People Operations Specialist - Regional

About BJAK

The original mission of BJAK is we believe people deserve smarter ways to plan, save and grow their money. This is the origin of our name.

Started in 2019, we built the first mobile-first, insurance platform, enabling insurance to be accessible online by millions in the region. Today, its the leading insurance platform in Southeast Asia.

Today, we are expanding ways to help people in the region — this includes spending, saving, investing, exchanging, travelling, and more. Our mission is help people get more from their money every day.

We have teams working around the world, with over 20 nationalities from our offices and remotely, who truly enjoys their work. We are looking for the most talented and driven people we can find. We are looking for people who work for their passion, not counting hours. Who loves building great next-generation products, not status quo. Who cares about redefining how everyone around us can get the best financial applications, not for an exclusive few.

If you're this person, we'd love to talk to you.

About the Role

We are looking for a People Operations Specialist - Regional to manage day-to-day HR operations for employees across multiple countries.

You will work across payroll, EOR and HR vendors, onboarding and offboarding, employee records, and local employment requirements. The role currently supports approximately 15-20 countries and will expand as BJAK grows into new markets.

What You Will Be Doing

• Manage monthly payroll operations across multiple countries, including payroll inputs, changes, deductions, validation and reconciliation.

• Coordinate with EOR, payroll and HR service providers to ensure employees are paid accurately and on time.

• Manage employee onboarding, contract changes, transfers and offboarding across different countries.

• Maintain accurate employee records, employment documents and HR system data.

• Manage day-to-day EOR and HR vendor operations, including employee cases, invoices, service issues and escalations.

• Research employment requirements in new and existing markets, including payroll, statutory benefits, leave, termination and employment compliance.

• Maintain country-specific HR documentation, processes and SOPs.

• Identify payroll, employment or operational issues and work with internal teams and vendors to resolve them.

What You Will Need

• 2+ years of experience in HR operations, payroll, people operations or a related role.

• Experience supporting employees across multiple countries is strongly preferred.

• Hands-on experience with payroll, EOR providers or international HR vendors is an advantage.

• Strong attention to detail, particularly when handling payroll, employee data and employment documentation.

• Ability to research local employment requirements and turn them into clear processes and documentation.

• Strong Excel or spreadsheet skills and experience working with HR systems.

• Good written and spoken English.

• Ability to manage multiple countries, vendors and deadlines at the same time.