Strategic Account Manager

At Batory Foods, we encourage our team to Bring YOU, Every Day because true success starts with the ability to be yourself and letting your unique talents shine. Since 1979, the heart of our success has been our people. The Friedman family established a legacy of generosity, warmth, and respect. And with core values like Invest in Relationships and Be Relentless About Improvement, each member of our team consistently strives for excellence to uphold that legacy—whether it’s related to the employee experience, our processes, or the customer journey. Join our team today and help us build a better tomorrow, together.

This position requires candidates to be authorized to work in the United States without the need for current or future employment sponsorship.

Benefits:

14 holidays with an end of year holiday refresh break

Health, Vision and Dental Insurance

401K Plan

Tuition reimbursement program

Be Positively Excellent well-being program.

Term Life Insurance Plan

Standard Disability Plan

STRATEGIC ACCOUNT MANAGER

Job Description:

The Strategic Account Manager owns the overall customer relationship and drives sustainable growth across an assigned portfolio of established and developing strategic accounts. This role builds trusted partnerships, develops and executes account growth plans, and pursues new business opportunities. Working across internal teams, the Strategic Account Manager aligns resources to address customer needs, support supply continuity, manage customer and contract commitments, and create long-term value for both the customer and Batory Foods.

Key Responsibilities:

• Take full ownership of an assigned portfolio of established and developing strategic accounts, which may evolve over time. Serve as the accountable lead for the overall customer relationship, building trust with key decision makers and cross-functional stakeholders and driving new opportunities and sustainable growth that create value for both the customer and Batory Foods.
• Develop account plans defining the current situation analysis, unique value offering, challenges/pain points, and sales growth strategy.
• Build relationships beyond purchasing, including R&D and other key customer stakeholders, and leverage internal technical business development resources to uncover new projects, create growth opportunities, and support sustainable long-term business.
• Serve as a trusted advisor by listening generously to understand customer priorities, anticipating needs, and translating market intelligence and industry insights into strategic recommendations that support supply chain continuity and uncover growth opportunities. Proactively share these recommendations to support informed decision-making and strengthen the customer
• Actively collaborate with internal stakeholders across Product Management, Operations, Logistics, Customer Experience, Quality, and Documentation to remove barriers, align resources, solve customer needs, and drive successful execution across all aspects of the account.
• Lead strategic business reviews and ongoing account updates with customers and internal stakeholders to align priorities, measure progress, address challenges, and advance short- and long-term growth initiatives.
• Bring a strategic, proactive, and driven mindset to the role—demonstrating ownership, persistence, creativity, and resourcefulness in creating value and solving customer challenges.
• Monitor customer usage, contract balances, pull rates, order timing, and delivery commitments to support contract compliance; proactively address contracts pulling ahead of or behind schedule by partnering with customers and internal teams to manage exposure and support on-time fulfillment.

Education and Personal Qualifications:

• Bachelor’s degree in Business, Marketing, Food Science, or a related field, or equivalent education and relevant work experience.
• Minimum of 5 years of experience managing National, Key, or Strategic Accounts, preferably within the food industry; prior distribution experience is a strong plus.
• Driven, results-oriented self-starter with strong organizational skills and the ability to prioritize competing responsibilities, manage multiple projects, and execute with accuracy in a fast-paced environment.
• Proven ability to build trusted customer relationships, communicate effectively, present ideas clearly, and build credibility with stakeholders at all levels.
• Demonstrated success in consultative selling, business development, account growth, negotiation, and customer presentations.
• Experience using CRM systems to manage customer relationships, sales pipelines, and business opportunities; Microsoft Dynamics 365 and strong Excel skills are a plus.
• Strong analytical, critical thinking, problem-solving, listening, and relationship management skills.
• Willingness and ability to travel domestically approximately 50% of the time as business needs require and in accordance with company travel and safety guidelines.

Batory Foods in an equal opportunity employer which considers all applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status or any other characteristic protected by law. In addition, Batory Foods also provides “reasonable accommodations” to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws. If you need a reasonable accommodation for any part of the application or hiring process, please notify us immediately.