Service Product Manager

Appunite is moving from selling engineering hours to owning outcomes. Platform Delivery Team (PDT) is the service behind that shift: we take responsibility for a defined result, like an internal platform for a client, scoped up front and delivered in fixed-price milestones. It’s built on lessons from real client projects and it’s the top priority of our Service Team. We need someone to own it as a product.

This is a product role, not a coordination role. You’ll define what success looks like, run discovery with clients and internal teams, test hypotheses and shape every next version. Selling outcomes changes how we scope, sell, staff and deliver, so you’ll also own the backlog of processes, tools and docs that make v1 real.

You’ll make sure what Sales promises is what Delivery delivers, working with GTM, Client Success, Service Delivery, designers and engineers - none of whom report to you. You’ll report to our CEO, work side by side with him at first, then take over full ownership.

Note: this role doesn’t cover our AI Implementation service.

What we offer

• Salary: 16 000 - 22 000 PLN net/month B2B - depending on your experience

• Remote first approach

• Ownership of the service Appunite is building its core offer around

• A ~1.5-2 year path to v1, with room to shape v2 and v3

• Fast onboarding - a few pages of docs and you’re on real topics within a week

• Design support from a dedicated consultant

Job requirements

• You’ve owned a product or service from an early stage - defined success, set metrics and decided what goes into the next version.

• You’ve run discovery yourself and separated the real problem from a premature solution.

• You’ve aligned multiple departments through influence, not hierarchy.

• You start from the actual state, not the plan, and challenge assumptions constructively.

• Strong delivery skills: backlog, prioritization, getting things over the line.

• You keep your pace when validation is slow and change course when data says so.

• Fluent Polish and English.

Nice to have

• Service design experience, especially service blueprints.

• Experience with fixed-price or outcome-based delivery.

Responsibilities

• Define the service’s North Star, success metrics and moments of truth in the client experience.

• Run discovery and turn signals into hypotheses, experiments and next versions.

• Design the service end to end on a blueprint, from first discovery call to delivery and acceptance.

• Protect continuity between the sales promise and delivery.

• Own and prioritize the initiative’s backlog and keep visible weekly progress.

• Build documentation and processes that don’t depend on one person’s memory.

Our recruitment process

• Call with our People Team

• Take-home form - three product cases, about an hour

• Final interview (1.5 h) with our CEO and Head of Client Success

• Final decision