Oracle Field Service Solution Architect

Apex IT is a global consulting firm that provides award-winning services to transform the customer, employee, and student experiences. Since 1997, Apex IT our Salesforce and Oracle experts have provided a full range of enterprise solutions including CRM and related applications that support sales, marketing, and service; financial reporting; HR; and Business Intelligence. As a remote company, we have top talent all over the United States and India and are continuously growing. We provide our team with a flexible work-life balance in addition to the traditional benefits.

Job Title: Oracle Field Service Solution Architect

Classification: Exempt under the Fair Labor Standards Act (FLSA)

Reports to: President

Work Location/Travel: Work is remote or on-site. Percentage of travel, where the travel occurs, such as locally or in specific countries or states, and whether the travel is overnight, varies. This resource must be willing and able to travel as required by the customer project. This is generally negotiable, but not always, and could be as high as 75%.

Job Summary:

The Oracle Field Service (OFS) Solution Architect plays a critical role in designing, architecting, and delivering comprehensive Oracle Field Service Cloud solutions that align with client business objectives. This individual serves as a trusted advisor to clients and internal stakeholders, leading solution design, ensuring successful delivery, and driving innovation and best practices across engagements. The Solution Architect is responsible for overseeing the overall solution strategy, guiding technical and functional teams, and ensuring the highest quality in implementation.

Essential Functions:

• Provide strategic leadership on Oracle Field Service Cloud engagements, owning end-to-end solution architecture and ensuring alignment with client goals and Oracle best practices.
• Analyze and interpret complex client requirements, business processes, and challenges to design scalable, effective OFS solutions.
• Define solution blueprints including integrations, extensions, and data flows, leveraging Oracle Cloud technologies such as Oracle Integration Cloud (OIC), ERP Cloud, and HCM Cloud.
• Lead workshops, architecture reviews, and design sessions with client stakeholders and internal teams.
• Translate business requirements into solution designs, including functional configurations, integrations, custom extensions, and mobile strategies.
• Partner with project managers to guide scope, timelines, and resources while ensuring quality of deliverables.
• Collaborate with sales and pre-sales teams to support business development, including proposal creation and client presentations.
• Mentor and guide implementation consultants and developers throughout the project lifecycle.
• Develop and maintain detailed documentation including solution design, integration architecture, and technical specifications.

Duties/Responsibilities:

• Stay up to date on Oracle updates, certifications, and industry trends.
• Contribute to internal knowledge base and reusable solution assets.
• Provide architectural leadership on multiple client engagements simultaneously.
• Participate in staffing, interviewing, and onboarding of new consultants when required.
• Review and validate project deliverables to ensure architectural consistency and quality.

Competency:

• Excellent problem-solving and analytical skills.
• Strong verbal and written communication skills, with the ability to convey complex ideas clearly across business and IT.
• Ability to work independently and collaboratively across teams.
• Detail-oriented with a focus on system accuracy and reliability.
• Integrity & Trustworthiness: Demonstrates honesty, transparency, and ethical decision-making.
• Executive Presence: Confident and professional demeanor, capable of commanding respect in high-level discussions.
• Emotional Intelligence: Strong self-awareness, resilience, and the ability to navigate complex interpersonal dynamics.
• Exceptional ability to manage and resolve conflicts effectively while maintaining positive relationships.
• Strategic Decision-Making: Balances the needs of the company, customers, and partners to drive long-term success.
• Relationship Building: Proven ability to foster and maintain strong professional connections.
• Flexible and responsive to changing business needs and priorities.
• Follow-Through & Accountability: Ensures tasks are completed efficiently with attention to detail.
• Team Player: Works collaboratively across teams to achieve shared goals.
• Thorough understanding of IT procedures, industry trends, and enterprise technology landscapes.
• Skilled in Microsoft Office Suite and related business software.

Supervisory Responsibilities:

• May assist with training members of the technical staff.
• May conduct interviews.
• Assigns duties and responsibilities and oversees workflow of project staff.
• May conduct project performance evaluations that are timely and constructive.

Work Environment:

The work environment is remote or on-site at a client location. While remote, employees are expected to provide office space for themselves with a professional background (including virtual backgrounds) and noise level. A reliable and consistent internet connection is required.

Physical Requirements:

• Prolonged periods sitting or standing at a desk and working on a computer.
• Bending, sitting, lifting, and/or driving.

Position Type and expected hours of work:

• Full time work during Apex IT business hours and, at times, outside of business hours, if required.

Required Education and Experience:

• Bachelor’s degree in Computer Science, Information Systems, or related field.
• 10+ years of hands-on experience with Oracle Field Service.
• Strong understanding of cloud architecture, service delivery, and Oracle Cloud Infrastructure (OCI).
• Experience with Oracle Integration Cloud (OIC), REST/SOAP APIs, and system integration tools.

Desired Education and Experience:

• Oracle certifications (e.g., Oracle CX Service Cloud, Oracle Field Service Cloud).
• Experience with ITIL practices and change management.
• Knowledge of other Oracle CX or ERP modules is a plus.
• Familiarity with mobile field service device configurations and support.

Other Duties:

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required. Duties, responsibilities, and activities may change, or new ones may be assigned at any time, with or without notice.

Apex IT US Benefits

Health Benefits

• Comprehensive Medical Insurance (Preferred Provider Organization (PPO) High Deductible or Copay plans) with Wellness Program and Teledoc

• Health Savings Account (HSA)

• Medical Flexible Spending Accounts (FSA) – Full and Limited Purpose

• Dental Insurance Options

• Vision Insurance Options

• Critical Illness Insurance

• Accident insurance

• Hospital Indemnity Insurance

Financial Benefits

• Profit-Sharing Program

• 401(k) Program (available after eligibility period)

• Travel Incentive

• Employer-Paid Life and Accidental Death & Dismemberment Insurance

• Employer-Paid Short-Term Disability

• Employer-Paid Long-Term Disability

• Dependent Care Flexible Spending Account (FSA)

• Bi-Weekly Pay via Direct Deposit

• Employee Discount Marketplace

Voluntary Benefits

• Life Insurance

• Pre-Paid Legal

• Pet Insurance

Work-Life Balance

• Paid Time Off, Paid Sick Leave, Paid Holidays

• Flexible Scheduling

• Remote Work

• Learning and Development Activities

• Employee Assistance Program