Professional Services Consultant

About AnywhereNow AnywhereNow develops dialogue management and contact centre solutions built around Microsoft technology. Our solutions help enterprises manage customer and employee conversations through Microsoft Teams, contact centre technology and AI-enabled capabilities. Our Professional Services team works directly with customers and delivery partners to turn business requirements into reliable, secure and supportable solutions across the AnywhereNow portfolio.

The Role We are looking for a technically fluent Professional Services Consultant who can take ownership from discovery through handover. This is a hands-on, customer-facing role combining solution design, implementation, migration, integration, troubleshooting, documentation and stakeholder communication.

You will lead customer and partner workshops, translate requirements into practical technical designs and guide solutions through testing, deployment, go-live and operational handover. You will be comfortable joining complex environments, bringing clarity to ambiguity and ensuring risks, dependencies and scope are actively managed.

Mission: Own the technical delivery lifecycle and turn customer requirements into secure, supportable AnywhereNow solutions that are successfully implemented, documented and transitioned into operational use. Key Responsibilities Discovery and consulting - Lead customer and partner workshops to understand business processes, technical environments, security considerations, constraints and desired outcomes.

Solution design - Translate requirements into practical solution designs, delivery plans, configuration approaches, integration patterns and measurable acceptance criteria. Implementation - Configure, test and validate AnywhereNow solutions and associated Microsoft or third-party integrations within the agreed scope.

Migration and change - Deliver platform upgrades, tenant or service migrations, environment transitions and remediation activities with clear validation and rollback considerations. Technical ownership - Investigate complex issues across application, identity, API, data, telephony and Microsoft cloud layers, documenting findings and coordinating escalation where required.

Delivery control - Track actions, decisions, assumptions, risks, dependencies and scope changes, raising concerns early and providing clear options and recommendations. Customer readiness - Guide customers and partners through testing, acceptance, go-live and early-life support, including knowledge transfer and operational handover.

Documentation - Create and maintain HLDs, LLDs, architecture and call-flow diagrams, configuration workbooks, test evidence, runbooks, release notes and handover packs. Partner enablement - Support partner onboarding, delivery readiness, technical coaching and quality reviews. Continuous improvement - Share field feedback with Product and Support and contribute reusable delivery patterns, templates, automation and service improvements. Commercial awareness - Manage time and effort responsibly and understand how delivery decisions affect scope, utilisation, forecasting and margin.