Gift Processing Executive

Job Description

This post will sit within the Global Supporter Experience Department, reporting to the Gift Processing Lead, and will work closely with colleagues across Supporter Care, Finance, Data & Insight, and Customer Experience teams. This role provides essential daytoday assistance across donation processing, reconciliation, Gift Aid administration and platform outputs.

The purpose of the Gift Processing Executive will be to ensure supporter gifts are processed accurately, efficiently and consistently across all giving channels, strengthening reconciliation, Gift Aid optimisation, platform administration and operational control. The role will also help build resilience, reduce single points of failure, and create capacity for senior colleagues to focus on strategic improvement, customer journey design and future-proofing.

Key Responsibilities

Donation Processing

• Process, code and reconcile donations across all relevant giving channels, including manual downloads and platform outputs.
• Support daily, weekly, month-end and year-end reconciliation between CRM and bank data.
• Maintain accurate donor and gift records, ensuring data integrity and compliance with internal policies.
• Resolve processing exceptions promptly to reduce backlog and ensure smooth financial reporting.

Bank Account and Platform Administration

• Take on appropriate bank account administration tasks and prepare bank information for reconciliation with CRM records.
• Support administration of giving platforms, ensuring outputs are downloaded, checked and processed on schedule.
• Support platform administration by ensuring files, reports and outputs are ready for senior review.
• Complete routine bank data checks and downloads as instructed. Gift Aid Administration
• Update Gift Aid declarations and maintain audit trails.
• Prepare data for Gift Aid checks and claims, ensuring accuracy before senior review.
• Support cross-team Gift Aid improvement project by maintaining consistent administrative inputs.
• Ensure data quality to maximise eligible claims and reduce compliance risk.

Process Improvement and Risk Reduction

• Document processes, maintain procedure manuals and identify opportunities to streamline workflows.
• Contribute to continuous improvement initiatives that reduce manual intervention and strengthen reporting.
• Help eliminate single points of failure by supporting cross-training and knowledge distribution.
• Ensure processing implications are understood early in new giving products or supporter

journeys.

Collaboration and Cross-Team Working

• Work closely with Supporter Care, Finance, Data & Insight, and CX project teams to ensure seamless end-to-end supporter experience.
• Prepare basic operational data or summaries for the use in CX project work.
• Help maintain consistency in optimised ways of working.
• Support the organisation’s “one-team” philosophy, prioritising global needs and shared

goals.

Other

• Other tasks commensurate with the role as appropriate
• Promote and advocate Animals Asia to the general public
• Follow established Animals Asia procedures and policies

Requirements

Skills, Knowledge & Experience

• Experience in gift processing, supporter care, finance administration or similar operational roles.
• High level of accuracy and attention to detail, especially in financial or data-sensitive tasks.
• Comfortable working under direction, following established procedures and escalating issues appropriately.
• Strong understanding of CRM systems and donor data management (experience with Blackbaud CRM desirable but not essential).
• Ability to manage routine workloads and meet daily/weekly deadlines.
• Proven ability to manage time-sensitive workloads and balance competing priorities.
• Strong communication skills and a collaborative working style within a small, busy, cross- functional team.
• Experience with reconciliation, bank data, or Gift Aid administration is highly valuable.

Personal Attributes

• Wellorganised and steady, with a reliable, resilient approach when things become busy or challenging.
• Solution-focused with a proactive, “can do” approach and intellectual curiosity.
• Comfortable taking ownership and working within a structured workflow.
• Professional, discreet and committed to confidentiality.
• Thoughtful, considerate and aligned with Animals Asia’s values.
• A supportive, proactive team member who works well with senior colleagues and

contributes steadily to shared goals.

• Passion for animal welfare is desirable.

Circumstances

• Able to work efficiently from home with a stable internet connection.
• Willing to work occasional extended hours during peak periods.
• Able to accommodate flexible working hours with global colleagues.

How to apply:

Interested parties please forward PDF copies of your cover letter (stating the applied position) and CV to: hrhkg@animalsasia.org or click the link https://animalsasia.bamboohr.com/careers/170 to apply.

For more information on our work, please visit our website at www.animalsasia.org

Personal data collected will be treated in strict confidence and used solely for recruitment purposes.

Animals Asia values candidates with different backgrounds, experiences, and perspectives. We welcome applicants of every ethnicity, age, gender identity and expression, sexual orientation, religion, national origin, socioeconomic status, disability, or veteran status. We are committed to building an organization that creates an inclusive environment for all.

Using AI During Interviews:

Animals Asia is committed to ensuring a fair and authentic interview process. The use of artificial intelligence (AI) tools, including but not limited to real-time transcription, automated response generation or assistance in formulating interview answers, is strictly prohibited during any stage of the interview process.

We will take a candidate's agreement to participate in an interview with us as confirmation that they will not use AI tools in any form during the conversation. If it is discovered or reasonably suspected that AI has been used, the interview will be terminated immediately, and the candidate will no longer be considered for the role.

We appreciate your understanding and adherence to this policy, which is in place to maintain the integrity, professionalism and reliability of our recruitment procedures.