Sr Software Engineer

Sr. Software Engineer – ServiceNow

Experience :

Minimum 10 yrs. of total experience. Minimum 5 yrs. of experience as ServiceNow Developer

Worked in ITSM organizational structure

Experience implementing the following Core Process Areas: Incident, Problem, Change, Service Catalog, Request and CMDB

Prerequisite :

ServiceNow Development experience

ITIL knowledge

ServiceNow System Admin Certification

ServiceNow Certified Application Developer

Written and verbal communication skills

Responsibilities :

Work on development projects/enhancements for ServiceNow

Handle troubleshooting tickets in ServiceNow. Design, prototype, implement, test, and deploy business rules, technical solutions such as client scripts, UI pages/actions/policies, ACLs and notifications, ServiceNow APIs, SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS, development skills, such as HTML, CSS, Angular JS

Create and use update sets to move customizations between ServiceNow instances.

Design and maintain a highly available and recoverable environment.

Responsible for reviewing requirements to ensure that they are provided in sufficient detail to be accurately estimated.

Proactively keep ServiceNow skills current

Peer review, Mentor and share technical knowledge with service management team.

You will be required to work with process owners and other stakeholders.

• AI Skill – Demonstrates willingness and openness to learn and work with AI tools; actively participates in AI learning opportunities and experiments with new ways of applying AI to day-to-day work.
• AI Adoption – Applies AI tools with growing skill and confidence in practical, work-relevant ways; uses sound judgement about when and how to rely on AI outputs and shares learnings with others.

Qualification :

Bachelor’s Degree in Computer Science/IT or relevant work experience

Shift :

Evening shift - 5pm - 2am IST