Associate Director of Client Partnerships

Client Relationship Management

• Senior Stakeholder Connective Tissue: Build strong connections with client-side Directors, VPs, and other key decision-makers, understand their priorities, and help them achieve their business goals.

• C-Suite Mentorship: Shadow Client Partnership Directors and VP during senior executive engagements, co-leading C-suite pitches and QBRs to build executive presence and diplomacy skillset.

• Navigating Complexity: Professionally address complex client challenges and navigate internal brand politics with growing autonomy.

• Insulating Execution: Manage strategic relationship matters and help resolve stakeholder challenges, enabling Client Service and execution teams to remain focused on campaign delivery and performance.

Strategic Advisory & Value Realization

• Strategic Advisory: Act as a trusted business partner to assigned clients, providing guidance on digital marketing opportunities and aligning AiDigital's capabilities with their broader business objectives.

• Value Realization Focus: Proactively identify opportunities to strengthen client partnerships, demonstrate the business impact of AiDigital's solutions, and support long-term client retention and growth.

• Business Outcome Mapping: Ensure AiDigital deliverables are directly mapped to the client's unique business KPIs (e.g., customer acquisition cost, lifetime value, market expansion).

Operational Alignment & Strategic Integration

• Growth Planning: Partner alongside Client Partnership Directors and VP to drive the day-to-day execution of strategic account growth plans, focusing on multi-year retention, roadmap expansion, and scaling the brand's digital impact under senior leadership guidance.

• Bridging the Gap: Serve as the partnership linchpin connecting clients' broader business objectives with internal Strategy and Client Service teams, ensuring shared priorities and alignment between client expectations and execution.

• Technical Handoff: Collaborate directly with the Elevate TAM to ensure platform demonstrations, software provisioning, and technical tracking setups are seamlessly offloaded, fully preserving strategic bandwidth across Client Partnerships and Client Service.

Requirements Education & Experience

• 5–7+ years of experience in client relationship management, account management, or strategic client partnerships, preferably within a digital advertising agency, media agency, or marketing technology environment.

• Stakeholder Engagement: Proven track record of managing relationships with mid-to-senior brand stakeholders (Directors, VPs) and supporting executive QBRs and pitches.

• Lifecycle Management: Experience prioritizing the entire customer lifecycle rather than focusing solely on acquisition or single-stage campaign delivery.

• Educational Background: Bachelor’s degree in Business, Marketing, Communications, or a related field.

Skills & Competencies

• Customer Obsession: A genuine commitment to customer obsession, recognizing it as a nonnegotiable prerequisite for sustainable growth.

• Role Discipline: Ability to step out of the weeds to own relationship growth without diluting the core competencies of Strategy or Client Service.

• Commercial Acumen: Strong understanding of account growth, client retention, and expansion opportunities, with the ability to connect digital marketing outcomes to broader business objectives.

• Adaptivity & Learning Agility: High emotional intelligence, adaptability, and judgment, with an eagerness to absorb coaching and build Director-level executive presence.