Senior Hardware/Software Installation Technician

About Agile Defense At Agile Defense we know that action defines the outcome and new challenges require new solutions. That’s why we always look to the future and embrace change with an unmovable spirit and the courage to build for what comes next. Our vision is to bring adaptive innovation to support our nation's most important missions through the seamless integration of advanced technologies, elite minds, and unparalleled agility—leveraging a foundation of speed, flexibility, and ingenuity to strengthen and protect our nation’s vital interests. Requisition #: 1814 Job Title: Senior Hardware/Software Installation Technician Location: Remote but w/ 90% travel; maybe OCONUS in the future Clearance Level: Active SECRET required to start, TS preferred Job Description: Our Agile Defense team, the premier providers of innovative Information Technology (IT) services and communications support to the Department of War and Federal Agencies, is growing. We’re increasing our team to support the US Army. The program delivers end-to-end EFIS&T services—including survey and design through installation, security, and testing. This work spans NIPR and SIPR networks, Wi-Fi, VoIP, ISP/OSP infrastructure, and voice modernization across all CONUS Army installations. We are seeking an experienced Senior Hardware / Software Installation Technician to contribute to technical sites surveys for a critical US Military IT modernization program. In this role, you will serve as a technical teammate, responsible for evaluating infrastructure readiness, documenting requirements for network and system upgrades, and overseeing the installation of hardware and software solutions. The ideal candidate is a field-proven technician who can expertly navigate military facilities, author and produce detailed Site Survey Reports (SSRs), mentor fellow technicians while interfacing directly with the Project Manager, Program Management Office (PMO) and Government Points of Contact (POCs). Education and Background: Bachelor’s degree in IT/Engineering with at least 5 years experience in hardware/software integration and structured cabling Proven experience conducting site surveys for DoD or Federal Government environments. Proficiency in Microsoft Visio for creating network diagrams and rack elevations. Strong understanding of power requirements (NEMA plugs, UPS sizing, BTU calculations). Knowledge of fiber optic and copper cabling standards (single-mode, multi-mode, CAT6) Years of Experience: 5 years Required Skills: Active Secret Clearance; Top Secret preferred Must be able to travel 90% of the time on deployments for both CONUS and potentially OCONUS locations SITE SURVEY LEADERSHIP & ENGINEERING Participate in physical site surveys at military installations (CONUS and OCONUS) to validate power, space, cooling (HVAC), and connectivity requirements for new equipment deployments . Analyze existing network infrastructure (fiber/copper cabling, patch panels, conduit) to determine upgrade requirements. Develop comprehensive Site Survey Reports (SSRs) and Installation Design Plans (IDPs), including floor plans, rack elevation diagrams, and power calculations. Generate accurate Bills of Materials (BOMs) to support procurement and logistics for upcoming installations. HARDWARE & SOFTWARE OPERATIONS Perform installation, configuration, and troubleshooting of IT hardware (routers, switches, crypto devices, and UPS units) and associated software/firmware. Load and configure operating systems (Windows/Linux) and apply system baselines (e.g., STIGs) in accordance with DoD cybersecurity standards. Conduct "burn-in" testing and validation of systems prior to final acceptance . Troubleshoot complex hardware/software interoperability issues in the field, coordinating with backend engineering teams for resolution. PROJECT COORDINATION & DOCUMENTATION Create and maintain engineering drawings using Microsoft Visio or AutoCAD. Ensure all field activities comply with safety regulations and military installation access procedures. Provide After Action Reports (AARs) and daily status updates during travel to Prime. Ensure Agile Defense teammates personnel remain up to date and current on all required training and certifications. Preferred Skills: US Army Signal Brigade / DISA / DoDIN network installation/modernization experience Computer Aided Design (CAD) Information Technology BICSI Technician or RCDD certification Working Conditions: Ability to lift and carry equipment up to 50 lbs; ability to work in confined spaces (server closets, raised floors).