Salesforce Support Engineer (BAU)

99brightminds · posted 3 days ago

Open to candidates in Egypt, India and Jordan

Full-time · Mid-level

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What this job asks for

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Must have

•3+ years supporting Salesforce platforms
•Hands-on experience with Salesforce products
•Strong troubleshooting and analytical skills
•Experience managing support requests
•Understanding of Salesforce administration
•Strong communication skills
•Ability to prioritize and manage multiple issues

Nice to have

•Salesforce Administrator certification
•Experience with incident management
•Familiarity with Agile environments
•Experience supporting enterprise-scale Salesforce

Tools and technologies

Salesforce, Sales Cloud, Service Cloud, Data Cloud, Marketing Cloud

Read the full posting

99BrightMinds is seeking a Salesforce Support Engineer (BAU) to support and maintain Salesforce environments, ensuring platform stability, data integrity, and seamless business operations. The ideal candidate will have strong troubleshooting skills, hands-on experience with Salesforce products, and the ability to deliver timely support and continuous improvements.

Requirements

3+ years of experience supporting Salesforce platforms.
Hands-on experience with one or more Salesforce products, including:
Sales Cloud
Service Cloud
Data Cloud
Marketing Cloud
Strong troubleshooting, analytical, and problem-solving skills.
Experience managing support requests and working within SLA-driven environments.
Understanding of Salesforce administration, configuration, and data management best practices.
Strong communication and stakeholder management skills.
Ability to prioritize and manage multiple issues in a fast-paced environment.
Must be based in Jordan, Egypt, or India.