Japanese / English Customer Support Agent
5Ca · Remote - Japan · posted Jan 21, 2026
The full posting
<p><span data-contrast="auto">As a Customer Support Agent at 5CA, you'll provide customer service for multinational Consumer electronics and E-commerce companies as part of a large international team. You'll be on the front line talking to customers via email, live chat, social media, and phone. You'll be responsible for calmly troubleshooting their issues and helping them out when they need it the most. You'll also undergo assisted training to help you develop and improve your skills to provide the best customer support for our clients and their customers. </span><span data-ccp-props="{"201341983":0,"335559739":200,"335559740":276}"> </span></p> <h3><span data-contrast="auto"> </span><strong><span data-contrast="auto">About you</span></strong><span data-ccp-props="{"201341983":0,"335559739":200,"335559740":276}"> </span></h3> <ul> <li data-leveltext="●" data-font="Mulish" data-listid="3" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"●","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">You speak Japanese and English at an advanced level.</span><span data-ccp-props="{"201341983":0,"335559739":200,"335559740":276}"> </span></li> <li data-leveltext="●" data-font="Mulish" data-listid="3" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"●","469777815":"multilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">You are interested in E-commerce, consumer electronics, and customer satisfaction</span></li> <li data-leveltext="●" data-font="Mulish" data-listid="3" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"●","469777815":"multilevel"}" data-aria-posinset="2" data-aria-level="1">You are always open to working with new technologies and products</li> <li data-leveltext="●" data-font="Mulish" data-listid="3" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"●","469777815":"multilevel"}" data-aria-posinset="2" data-aria-level="1">You are a fast learner, take the initiative and excel at troubleshooting </li> <li data-leveltext="●" data-font="Mulish" data-listid="3" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"●","469777815":"multilevel"}" data-aria-posinset="2" data-aria-level="1">You have a dedicated quiet workspace located within your residence</li> <li data-leveltext="●" data-font="Mulish" data-listid="3" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"●","469777815":"multilevel"}" data-aria-posinset="2" data-aria-level="1">(Optional) Experience in a Customer service environment is a plus. <br><span data-ccp-props="{"201341983":0,"335559739":200,"335559740":276}"> </span></li> </ul> <h3><strong><span data-contrast="auto">Technical requirements</span></strong><span data-contrast="auto"> </span><span data-ccp-props="{"201341983":0,"335559738":360,"335559739":200,"335559740":276}"> </span></h3> <ul> <li data-leveltext="●" data-font="Mulish" data-listid="1" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"●","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">A minimum internet speed of <strong>15</strong></span><strong><span data-contrast="auto"> Mb/s </span></strong><span data-contrast="auto">download and <strong>15</strong></span><strong><span data-contrast="auto"> Mb/s</span></strong><span data-contrast="auto"> upload with <strong>Latency <120 ms,</strong> internationally</span></li> <li data-leveltext="●" data-font="Mulish" data-listid="1" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"●","469777815":"multilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">A minimum of </span><strong><span data-contrast="auto">8 GB RAM</span></strong><span data-contrast="auto"> </span><span data-ccp-props="{"201341983":0,"335559739":200,"335559740":276}"> </span></li> <li data-leveltext="●" data-font="Mulish" data-listid="1" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"●","469777815":"multilevel"}" data-aria-posinset="3" data-aria-level="1"><span data-teams="true"><strong>Windows 11</strong> (All editions except Windows S Mode), or <strong>macOS 13.0 </strong>or newer</span></li> <li data-leveltext="●" data-font="Mulish" data-listid="1" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"●","469777815":"multilevel"}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">An </span><strong><span data-contrast="auto">Intel Core i5-8260U</span></strong><span data-contrast="auto"> or better</span><span data-ccp-props="{"201341983":0,"335559739":200,"335559740":276}"> </span></li> <li data-leveltext="●" data-font="Mulish" data-listid="1" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"●","469777815":"multilevel"}" data-aria-posinset="5" data-aria-level="1"><span data-contrast="auto">An </span><strong><span data-contrast="auto">Integrated Graphics</span></strong><span data-contrast="auto"> <strong>card.</strong></span></li> <li data-leveltext="●" data-font="Mulish" data-listid="1" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"●","469777815":"multilevel"}" data-aria-posinset="5" data-aria-level="1">A smartphone usable for two-factor authentication that runs at least: <ul> <li data-leveltext="●" data-font="Mulish" data-listid="1" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"●","469777815":"multilevel"}" data-aria-posinset="5" data-aria-level="1"><strong><span data-contrast="auto">Android 10.0</span></strong><span data-contrast="auto"> or newer</span></li> <li data-leveltext="●" data-font="Mulish" data-listid="1" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"●","469777815":"multilevel"}" data-aria-posinset="5" data-aria-level="1"><strong><span data-contrast="auto">Apple iOS 16.0</span></strong><span data-contrast="auto"> or newer</span><span data-ccp-props="{"201341983":0,"335559739":200,"335559740":276}"> </span></li> </ul> </li> </ul> <h3><strong><span data-contrast="auto">We offer</span></strong><span data-ccp-props="{"201341983":0,"335559738":360,"335559739":200,"335559740":276}"> </span></h3> <ul> <li data-leveltext="●" data-font="Mulish" data-listid="15" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Mulish","469769242":[8226],"469777803":"left","469777804":"●","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">The flexibility to work 100% remotely with no wasted commute time and travel costs</span><span data-ccp-props="{"201341983":0,"335559739":120,"335559740":259}"> </span></li> <li data-leveltext="●" data-font="Mulish" data-listid="15" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Mulish","469769242":[8226],"469777803":"left","469777804":"●","469777815":"multilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="none">A position at a fast-paced international company with ambitious gaming, e-commerce, and tech clients</span></li> <li data-leveltext="●" data-font="Mulish" data-listid="15" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Mulish","469769242":[8226],"469777803":"left","469777804":"●","469777815":"multilevel"}" data-aria-posinset="2" data-aria-level="1">A casual, diverse, and inclusive culture with people from 80+ countries, speaking 25+ languages - where we celebrate everyone's uniqueness</li> <li data-leveltext="●" data-font="Mulish" data-listid="15" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Mulish","469769242":[8226],"469777803":"left","469777804":"●","469777815":"multilevel"}" data-aria-posinset="2" data-aria-level="1">Innovative digital tools and comprehensive training, with access to our library of online training courses</li> <li data-leveltext="●" data-font="Mulish" data-listid="15" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Mulish","469769242":[8226],"469777803":"left","469777804":"●","469777815":"multilevel"}" data-aria-posinset="2" data-aria-level="1">Various learning and career development initiatives throughout the year</li> <li data-leveltext="●" data-font="Mulish" data-listid="15" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Mulish","469769242":[8226],"469777803":"left","469777804":"●","469777815":"multilevel"}" data-aria-posinset="2" data-aria-level="1">Fun employee engagement activities and participation in 5CA employee-lead communities<span data-ccp-props="{"201341983":0,"335559739":200,"335559740":276}"><br></span></li> </ul><div class="content-conclusion"><h3> </h3> <h3>About 5CA</h3> <p><span data-contrast="auto">We are a remote-first CX company working with passionate agents worldwide. Founded in 1998, we represent some of the biggest names in gaming and tech and level up their customer and player experience.</span><span data-ccp-props="{"201341983":0,"335559739":200,"335559740":276}"> </span></p> <p><span data-contrast="auto">Our community is full of digital natives and gamers that troubleshoot with care for the brands they love, from home, in their languages. We work with people from all cultures and backgrounds and champion diversity and inclusion in all we do.</span><span data-ccp-props="{"201341983":0,"335559739":200,"335559740":276}"> </span></p> <p><span data-ccp-props="{"201341983":0,"335559739":200,"335559740":276}">By sending your application, you understand that your data will be stored in our recruitment database. Your data will be held and used by 5CA primarily for the purposes of considering your application and your suitability for employment with us and will generally be kept for one year, unless we need to keep your data longer.<br><br><em><span data-contrast="auto">*As part of this recruitment process, 5CA may conduct a screening activity on your publicly available social media accounts registered on Twitter, Linked-In, Facebook and Instagram. For further details, please refer to our privacy policy.</span></em> </span></p> <p> </p></div>
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