カスタマーサポート担当者 | 日本語／英語 | 日本国内からのリモート勤務
5Ca · Remote - Japan · posted Mar 4, 2026
The full posting
<p><span data-contrast="auto">5CAのカスタマーサポート担当者として、大規模な国際チームの一員となり、多国籍の家電および電子商取引企業向けにカスタマーサービスを提供していただきます。メール、ライブチャット、ソーシャルメディア、電話を通じてお客様と直接やり取りを行う最前線の役割です。お客様が最もサポートを必要とする際に、冷静に問題を特定・解決し、適切な支援を提供していただきます。また、クライアントおよびその顧客に最高水準のサポートを提供できるよう、スキル向上を目的としたサポート付きトレーニングを受けていただきます</span></p> <h3>求める人物像</h3> <ul> <li data-leveltext="●" data-font="Mulish" data-listid="3" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"●","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1">日本語および英語を上級レベルで使用できる方。</li> <li data-leveltext="●" data-font="Mulish" data-listid="3" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"●","469777815":"multilevel"}" data-aria-posinset="2" data-aria-level="1">電子商取引、家電製品、および顧客満足に関心がある方</li> <li data-leveltext="●" data-font="Mulish" data-listid="3" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"●","469777815":"multilevel"}" data-aria-posinset="2" data-aria-level="1">新しい技術や製品に積極的に取り組める方。</li> <li data-leveltext="●" data-font="Mulish" data-listid="3" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"●","469777815":"multilevel"}" data-aria-posinset="2" data-aria-level="1">学習意欲が高く、自主的に行動し、問題解決を得意とする方。</li> <li data-leveltext="●" data-font="Mulish" data-listid="3" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"●","469777815":"multilevel"}" data-aria-posinset="2" data-aria-level="1">ご自宅内に業務に専念できる静かな作業スペースを確保できる方。</li> <li data-leveltext="●" data-font="Mulish" data-listid="3" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"●","469777815":"multilevel"}" data-aria-posinset="2" data-aria-level="1">（任意）カスタマーサービス業務の経験があれば尚可。<br><span data-ccp-props="{"201341983":0,"335559739":200,"335559740":276}"> </span></li> </ul> <h3>技術要件</h3> <ul> <li data-leveltext="●" data-font="Mulish" data-listid="1" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"●","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1">ダウンロード速度およびアップロード速度がそれぞれ最低15Mb/秒、かつレイテンシーが国際基準で120ms未満のインターネット環境。</li> <li data-leveltext="●" data-font="Mulish" data-listid="1" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"●","469777815":"multilevel"}" data-aria-posinset="2" data-aria-level="1">最低8GBのRAM。</li> <li data-leveltext="●" data-font="Mulish" data-listid="1" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"●","469777815":"multilevel"}" data-aria-posinset="3" data-aria-level="1">Windows 11（Windows Sモードを除く全エディション）または macOS 13.0 以上。</li> <li data-leveltext="●" data-font="Mulish" data-listid="1" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"●","469777815":"multilevel"}" data-aria-posinset="4" data-aria-level="1">Intel Core i5-8260U 以上のプロセッサー。</li> <li data-leveltext="●" data-font="Mulish" data-listid="1" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"●","469777815":"multilevel"}" data-aria-posinset="5" data-aria-level="1">内蔵グラフィックスカード。</li> <li data-leveltext="●" data-font="Mulish" data-listid="1" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"●","469777815":"multilevel"}" data-aria-posinset="5" data-aria-level="1">二要素認証に使用可能なスマートフォン（以下のいずれかを満たすもの）： <ul> <li data-leveltext="●" data-font="Mulish" data-listid="1" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"●","469777815":"multilevel"}" data-aria-posinset="5" data-aria-level="1">Android 10.0 以上。</li> <li data-leveltext="●" data-font="Mulish" data-listid="1" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769242":[8226],"469777803":"left","469777804":"●","469777815":"multilevel"}" data-aria-posinset="5" data-aria-level="1">Apple iOS 16.0 以上。</li> </ul> </li> </ul> <h3>当社が提供するもの</h3> <ul> <li data-leveltext="●" data-font="Mulish" data-listid="15" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Mulish","469769242":[8226],"469777803":"left","469777804":"●","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1">通勤時間や交通費を必要としない、完全リモート勤務の柔軟な働き方。</li> <li data-leveltext="●" data-font="Mulish" data-listid="15" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Mulish","469769242":[8226],"469777803":"left","469777804":"●","469777815":"multilevel"}" data-aria-posinset="2" data-aria-level="1">ゲーム、電子商取引、テクノロジー分野の意欲的なクライアントを持つ、スピード感のある国際企業でのポジション。</li> <li data-leveltext="●" data-font="Mulish" data-listid="15" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Mulish","469769242":[8226],"469777803":"left","469777804":"●","469777815":"multilevel"}" data-aria-posinset="2" data-aria-level="1">80か国以上、25以上の言語を話す多様なメンバーが在籍し、一人ひとりの個性を尊重する、カジュアルで多様性と包括性に富んだ企業文化。</li> <li data-leveltext="●" data-font="Mulish" data-listid="15" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Mulish","469769242":[8226],"469777803":"left","469777804":"●","469777815":"multilevel"}" data-aria-posinset="2" data-aria-level="1">革新的なデジタルツールと包括的なトレーニング、ならびにオンライン研修コースのライブラリへのアクセス。</li> <li data-leveltext="●" data-font="Mulish" data-listid="15" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Mulish","469769242":[8226],"469777803":"left","469777804":"●","469777815":"multilevel"}" data-aria-posinset="2" data-aria-level="1">年間を通じた多様な学習およびキャリア開発の取り組み。</li> <li data-leveltext="●" data-font="Mulish" data-listid="15" data-list-defn-props="{"335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Mulish","469769242":[8226],"469777803":"left","469777804":"●","469777815":"multilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-ccp-props="{"201341983":0,"335559739":200,"335559740":276}">楽しい従業員参加型アクティビティや、5CA Connect、Pride、5CA Gamers、Women of 5CAなどの従業員主導コミュニティへの参加機会。</span></li> </ul><div class="content-conclusion"><h3> </h3> <h3>About 5CA</h3> <p><span data-contrast="auto">We are a remote-first CX company working with passionate agents worldwide. Founded in 1998, we represent some of the biggest names in gaming and tech and level up their customer and player experience.</span><span data-ccp-props="{"201341983":0,"335559739":200,"335559740":276}"> </span></p> <p><span data-contrast="auto">Our community is full of digital natives and gamers that troubleshoot with care for the brands they love, from home, in their languages. We work with people from all cultures and backgrounds and champion diversity and inclusion in all we do.</span><span data-ccp-props="{"201341983":0,"335559739":200,"335559740":276}"> </span></p> <p><span data-ccp-props="{"201341983":0,"335559739":200,"335559740":276}">By sending your application, you understand that your data will be stored in our recruitment database. Your data will be held and used by 5CA primarily for the purposes of considering your application and your suitability for employment with us and will generally be kept for one year, unless we need to keep your data longer.<br><br><em><span data-contrast="auto">*As part of this recruitment process, 5CA may conduct a screening activity on your publicly available social media accounts registered on Twitter, Linked-In, Facebook and Instagram. For further details, please refer to our privacy policy.</span></em> </span></p> <p> </p></div>
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