Customer Service Administrator

Title: Independent Contractor – CPT-11782 Customer Service Administrator/Business Support VA/Entry-Advanced Level (Remote).

Overview

20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.

We are looking for a reliable and customer-focused Customer Service Administrator to support our property compliance operations. This role involves coordinating health and safety inspections by communicating with tenants, landlords, and service providers while ensuring appointments are accurately scheduled and documented.

The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.

Scope of Services

Contractors will be required to provide services that align with the following client tasks:

• Make outbound calls to tenants regarding health and safety inspections.
• Handle inbound calls from tenants and customers regarding health and safety inspections, appointments, and related inquiries, while following the approved call script and maintaining a professional and engaging customer experience.
• Coordinate inspection appointments between landlords, tenants, and service providers
• Handle tenant inquiries and concerns related to scheduled property inspections
• Maintain accurate records of tenant communications and appointment confirmations
• Follow up on missed appointments and reschedule as needed
• Book jobs and inspections via phone and through our online booking system
• Responsible for tenant communications related to health and safety compliance scheduling
• Support increased workload during peak compliance periods (August–March)
• Collaborate with an established team managing 30,000+ annual client relationships
• Opportunity for growth as the company expands into additional trade services

Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.

Skills

The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:

• Excellent verbal and written English communication skills with a professional telephone manner.
• Strong mathematical and numerical skills.
• Fast typing speed of 60–70 words per minute (WPM).
• Previous experience in customer service, call handling, appointment scheduling, or administrative support.
• Excellent attention to detail and accuracy.
• Strong multitasking, organizational, and time-management skills with the ability to manage multiple schedules and priorities.
• Ability to handle sensitive conversations regarding property access, compliance, and tenant communications with patience, diplomacy, and professionalism.
• Comfortable coordinating with multiple stakeholders while maintaining excellent customer service.
• Understanding of UK rental property regulations and tenant rights is preferred.
• Ability to work independently, prioritize tasks effectively, and meet deadlines.

Work Schedule

• Contracted Hours per Week: 40 Hours
• Scheduled Working Days: Monday through Friday
• Daily Working Time: 9 AM- 6 PM UK time

Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.

Terms of Engagement

• Contractors will operate under a Master Services Agreement and a Statement of Work
• This is not an offer of employment; contractors are not employees of 20four7VA or any client
• All compensation is processed through 20four7VA according to the terms of the engagement

Role Summary & Requirements

• REQUIRED SERVICE: Business Support VA
• REQUESTED EXPERIENCE TIER LEVEL: Entry-Advanced Level
• Contracted Hours per Week: 40 hours/week
• Daily Working Time: 9 AM-6 PM UK time
• Scheduled Working Days: Monday-Friday
• REPORTING TO/POC: To Be Determined
• Number of VAs: 1
• GENDER PREFERENCE: None
• LANGUAGES SPOKEN/PREFERENCE: English
• ACCENT PREFERENCE: Neutral
• REGION PREFERENCES: Any

What we offer

• Competitive rates
• Weekly payments
• Various open roles are available
• Free training and upskilling
• Constant support and guidance
• A vibrant community always ready to support you
• And more!