CPT-11573 Operations & Customer Support Virtual Assistant

Title: CPT-11573 Operations & Customer Support Virtual Assistant

Independent Contractor – CPT-11573 Operations & Customer Support Virtual Assistant/Business Support VA/Junior-Advanced Level (Remote).

Overview

20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.

A residential painting company in Tennessee is seeking a proactive Business Support VA to help manage customer communication, warm-lead follow-up, appointment scheduling, CRM administration, and day-to-day office operations. The VA will become a central point of follow-through for the business, helping ensure that leads, customers, jobs, paperwork, deadlines, and internal tasks continue moving without requiring constant oversight from the owners. The client is looking for a self-starter who can learn the business, ask questions, identify loose ends, and gradually become more valuable and independent over time. Painting experience is not required; familiarity with home-service businesses is a plus.

The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.

Scope of Services

Contractors will be required to provide services that align with the following client tasks:

Customer & Lead Support

• Respond to incoming calls, texts, emails, and online inquiries
• Gather basic project information from prospective customers
• Schedule estimate appointments
• Follow the company's established conversational call script
• Build rapport with warm leads and provide a friendly, professional customer experience
• Follow up consistently with leads and customers
• Escalate technical painting questions to the appropriate team member when needed
• Leads are primarily inbound, and the emphasis is on communication, relationship-building, follow-up, and moving qualified customers toward a scheduled estimate appointment

Office & Operations Support

• Maintain accurate lead, customer, and job information in DripJobs
• Coordinate deposits, paperwork, scheduling, work orders, and routine customer communication
• Track licenses, insurance documents, subcontractor records, and compliance deadlines
• Coordinate routine administrative items with subcontractors, bookkeepers, and outside professionals
• Monitor open tasks and flag items requiring owner attention
• Keep backend records and deadlines organized
• Help develop and improve checklists, workflows, and SOPs

Coordination & Follow-Through

• Proactively identify missing information, unpaid deposits, incomplete tasks, or upcoming deadlines
• Follow up with team members or outside contacts as appropriate
• Help the owners stay on top of outstanding operational items
• Assist with coordinating marketing activities and ensuring assigned marketing tasks are completed
• Support additional administrative and project-coordination responsibilities as the role develops

Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.

Skills

The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:

• Customer service experience required
• Administrative, operations, project coordination, or back-office experience strongly preferred
• CRM experience required
• Appointment-setting and lead follow-up experience preferred
• Strong phone communication skills required
• Home services, contracting, or similar industry experience is a plus but not required
• Painting industry experience is not required
• SOP, workflow, or process-documentation experience is a plus
• Strong written and spoken English required

IDEAL CANDIDATE PROFILE

• Warm, personable, and professional with customers
• Excellent spoken English and confident phone presence
• Highly proactive and comfortable asking questions
• Strong follow-up and attention to detail
• Organized and capable of managing multiple moving pieces
• Self-starter who notices issues before being asked
• Comfortable learning new systems and processes
• Able to build rapport naturally without sounding scripted or overly sales-focused
• Interested in growing into greater responsibility within the company

APPLICATION SOFTWARE KNOWLEDGEABLE / REQUIRED

• DripJobs CRM – Training Can Be Provided
• Email & Calendar Platforms
• Microsoft Office / Google Workspace
• Phone / Text Communication Platforms
• Basic Project & Workflow Management Tools

Work Schedule

• Contracted Hours per Week: 15 Hours ( hours may increase based on performance )
• Scheduled Working Days: Monday, Wednesday, and Friday
• Daily Working Time: 10 AM- 3 PM CST

Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.

Terms of Engagement

• Contractors will operate under a Master Services Agreement and a Statement of Work
• This is not an offer of employment; contractors are not employees of 20four7VA or any client
• All compensation is processed through 20four7VA according to the terms of the engagement

Role Summary & Requirements

• REQUIRED SERVICE: Business Support
• REQUESTED EXPERIENCE TIER LEVEL: Junior, Senior, and Advanced Level
• Contracted Hours per Week: 15 hours/week
• Daily Working Time: 10 AM-3 PM CST
• Scheduled Working Days: Monday, Wednesday, and Friday
• REPORTING TO/POC: To Be Determined
• Number of VAs: 1
• GENDER PREFERENCE: None
• LANGUAGES SPOKEN/PREFERENCE: English
• ACCENT PREFERENCE: Level A-B (Native or Near-Native English Accent Required)
• REGION PREFERENCES: Any

What we offer

• Competitive rates
• Weekly payments
• Various open roles are available
• Free training and upskilling
• Constant support and guidance
• A vibrant community always ready to support you
• And more!