Bilingual Patient Care Coordinator

Job Title: - Bilingual Patient Care Coordinator Position type: Part-Time Working hours: Tuesday - 09:00 AM to 03:00 PM Wednesday 09:45 AM - 06:45 PM Thursday- 09:00 AM to 03:00 PM Central Daylight Time Salary rate: $6-$7/hour

Key Responsibilities

Manage insurance prior authorizations from submission through approval, including tracking, follow-ups, and complex reconstructive cases. Verify insurance eligibility, out-of-network benefits, procedure codes, and coverage requirements to ensure accurate patient and billing workflows.

Manage appointment scheduling, patient records, and administrative tasks within ModMed EMR, ensuring accurate documentation and timely follow-ups. Provide virtual clinical documentation support during patient visits, assisting the physician in real time by entering relevant patient information, clinical notes, and visit details directly into ModMed.

Handle incoming and rollover calls, patient inquiries, insurance-related concerns, and appointment requests in both English and Spanish. Provide backup virtual receptionist and front-office support, including appointment coordination, patient communication, and appropriate routing of post-procedure concerns.

Educate patients about available aesthetic treatments, skincare products, HydraFacial, Fem Power, wellness services, and other practice offerings. Support patient engagement, lead conversion, and appointment bookings by identifying appropriate opportunities to promote services while maintaining a patient-centered approach.

Collaborate with physicians, clinical staff, and administrative teams to ensure accurate documentation, efficient workflows, and continuity of patient care. At least 1 year of healthcare administrative or any similar role experience. Fluent in English and Spanish, including the ability to communicate medical information and terminology effectively.

Direct experience with ModMed EMR is required. Strong experience with insurance prior authorizations, authorization tracking, and follow-up. Experience verifying insurance benefits, out-of-network coverage, and procedure codes.

Strong problem-solving skills, particularly when addressing insurance, scheduling, and patient concerns. Experience in plastic surgery, reconstructive surgery, aesthetics, dermatology, or a related specialty is highly preferred. Proactive, organized, dependable, detail-oriented, and capable of working independently in a remote environment.

Basic Requirements Must speak and write English clearly and professionally. Must have relevant work experience. Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory).

Must be available to attend video meetings with camera on when required. Technical Requirements Computer: Reliable laptop or desktop computer. Internet: Stable high-speed internet connection (minimum 25 Mbps).

Audio: Noise-canceling headset. Video: Working webcam for virtual meetings. Workspace: Quiet and professional work environment.

Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication. Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks. HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.

Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention. Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.

Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client. Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.

Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance. These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.