Administrator (Healthcare)

Our client is an established Australian provider delivering mobile massage and allied health services across aged care, disability support, and corporate wellness. Operating through a fully remote model, they deliver high-quality, compassionate care directly to clients while fostering a supportive and proactive team environment.

They are now seeking to hire an Administrator to support day-to-day operations by managing client scheduling, partner communications, and core system records. This role plays a critical part in maintaining smooth service delivery and delivering clear, compassionate communication to clients and their families.

Job Responsibilities Customer Communication & Scheduling Answer inbound calls and provide clear information on available service options and client bookings Perform outbound calls to schedule appointments, reschedule bookings, and take brief verbal histories and preferences Liaise warmly and professionally with elderly clients, next of kin, and healthcare partners Respond to customer enquiries via phone and email in a timely and professional manner Data & System Management Accurately enter and update client details and appointment information across Jobber and Cliniko Send treatment notes to appropriate external partners after completed treatments Ensure all task workflows, records, and service files are complete and up to date within designated timelines General Administration & Operational Support Monitor incoming emails and escalate complex matters to company directors Draft work proposals, prepare documentation, and complete general administrative tasks as required Assist with future operational growth by helping coordinate therapist team appointments and schedules Proven experience in an administrative or customer service role Strong verbal and written English communication skills with high telephone confidence Demonstrated ability to manage scheduling tasks and client communication with empathy and professionalism Ability to work Australian business hours for a minimum of four days per week Active Australian eSIM capability to receive and make local phone calls High degree of initiative, prompt responsiveness, and strong attention to detail Nice-to-Have Skills Prior experience using Jobber or Cliniko scheduling software Previous administrative experience within the Australian healthcare, aged care, or allied health sectors Practical experience or familiarity using AI tools to assist with daily workplace tasks Permanent work-from-home set-up Dayshift (Australian Eastern Standard Time business hours) Full-time job HMO (STAFF only) Annual leave 13-month pay With Government mandated benefits