IT Support Specialist

Overview We are seeking a skilled IT Support Specialist to maintain daily IT operations, resolve system issues, and support infrastructure in coordination with vendors. Core Responsibilities Infrastructure & Network Monitor and support network and infrastructure stability. Coordinate with Lanworks on firewall and server issues.

Escalate complex incidents as needed. Server & Systems Support Domain Controller administration. Maintain File Server, Database Server, and Remote Desktop systems.

Perform routine system monitoring and maintenance. Microsoft 365 & Collaboration Manage Microsoft 365 users, licenses, and SharePoint access. Coordinate licensing requests with IT Weapons Inc.

Applications & Internal Systems Provide daily support for MedaPlus and Bos+. Resolve production issues during business hours. Telecommunications & Office Systems Support telecom systems and office hardware.

Coordinate printer and fax services with vendors. Technical Support Provide user support for hardware, software, and internet issues. Escalate high-impact issues when necessary.

IT Onboarding & Offboarding Execute setup and removal of user accounts, devices, and access. Follow documented security procedures. PowerShell Scripting: Leveraging PowerShell scripts to manage Exchange/M365 mailbox permissions and streamline user provisioning.

Incident Response & Security: Investigating and tracking down account compromises across client tenants. System Administration: Managing enterprise app deployments via M365 Admin and handling complete workstation deployment and provisioning. Required Qualifications 2-3+ years of hands-on IT infrastructure and support experience in an organization of similar complexity.

Strong experience in: Network and server administration Virtualized server environments Microsoft 365 administration Firewall and security support Coding and programming experience, including C#, with ability to troubleshoot production environments. Experience supporting legacy systems in live environments.

Strong coordination experience working with external IT vendors. Fluent in spoken and written English with clear communication skills. Strong troubleshooting mindset with the ability to respond quickly to operational issues. Opportunities for growth and advancement Competitive compensation package, including HMO Paid time off, including US holidays and vacation Full-time (40 hours per week) Remote (Philippines-based)