Commercial Process Consultant

Engagement Remote: EU or US East Coast Duration: November–March Allocation: Approximately 3 days/week Total: Approximately 54 days We are looking for an experienced Commercial Process Consultant to support a global pharmaceutical transformation from Salesforce-based Veeva CRM to Vault CRM.

The consultant will translate commercial and field-user needs into consistent global processes, requirements, and business-ready solutions. Key Responsibilities Lead commercial process analysis and engage with global and local market stakeholders. Facilitate workshops, gather requirements, challenge local variations, and document agreed exceptions.

Develop process maps, process narratives, business rules, requirements, and acceptance criteria. Support the transition from Veeva CRM to Vault CRM by reviewing capabilities, identifying gaps, and assessing business impacts. Review solution demonstrations and clarify requirements with project and platform teams.

Maintain decisions, dependencies, exceptions, and requirements traceability. Support business testing and prepare relevant handover documentation. Requirements 5+ years of experience in business analysis or process consulting.

3+ years of experience in pharmaceutical commercial operations or customer engagement. 2+ years of hands-on experience with Salesforce-based Veeva CRM processes. Experience participating in at least one Vault CRM discovery, transition, requirements, configuration review, or business-testing project.

Experience working across multiple markets and directly with field users and global process owners. Strong experience in process mapping, requirements management, and acceptance-criteria development. Knowledge of segmentation, targeting, call planning/reporting, customer follow-up, consent, and access dependencies.

Experience with BPMN, Agile, Jira/Confluence, or Veeva certifications is a plus. German or French is a plus.