Reiseberater (m/w/d) - Deutschsprachig | Spanien Remote

About the Role

To strengthen our team in Spain, we are looking for a German-speaking Luxury Travel Consultant. Ten Group is the global market leader in lifestyle and travel services. Since 1998, our personalized, first-class, and expert service has enabled renowned companies worldwide to achieve the highest customer satisfaction and loyalty. Today, we work with more than 50 global companies and serve millions of customers in over 52 countries from 22 selected locations in the world's major financial centers.

Your Responsibilities

• Advising our customers – premium cardholders – by phone and email in German and English
• Processing customer inquiries from quote generation to billing for individual trips
• Making reservations with airlines, hotels, and travel agencies
• Creating tailor-made offers and travel documents, as well as developing travel itineraries
• Passionate consulting and brokering of travel experiences
• Active selling of special promotions and exclusive offers

Your Profile

• Excellent language skills in professional German and English, written and spoken (C2 according to the Common European Framework of Reference)
• Additional language skills in French or Italian are an advantage
• Completed university degree or equivalent education, ideally in the tourism sector
• Several years of professional experience in the travel industry, with a tour operator or travel agency
• Knowledge of GDS (preferably Amadeus) and very good destination knowledge
• Passion for travel and the luxury lifestyle, including gastronomy, events, and culture
• Service orientation, flexibility, and resilience
• Positive attitude and identification with the values of Ten Group
• Strong communication skills
• Willingness to work full-time with a minimum of 80%
• Flexibility: Willingness to work 5 days a week between 08:00 and 20:00 GMT, Sunday to Thursday, with every 3rd weekend off

Hybrid/Home Office Option Guidelines

• Residence in Spain
• Secure home office at your confirmed address, free from background noise or distractions
• Internet connection must meet minimum requirements and a speed test will be conducted

What You'll Get

• Our employees are at the heart of our company, and we place great importance on recognition and reward – both through regular reviews and our annual Extra Mile Awards, where we celebrate those who have gone above and beyond.
• We actively promote the professional development of our employees and support them on their career path.

Rewards That Suit You

• We offer an attractive remuneration package that matches your experience and is supplemented by a performance-based bonus.
• In addition to competitive pay, we offer an attractive, paid vacation package, including one paid day per year for volunteer work.
• Paid Sabbaticals – One (1) month paid sabbatical after every 5 years of service, without affecting your annual leave.
• Remote Work Holidays for a limited period – Work from anywhere in the world.
• Extra Rewards – Attractive Ten Loyalty Rewards program with bonus and gift as a thank you for your loyalty.
• Employee Discounts – Access to exclusive travel and lifestyle offers.
• Be part of a global, dynamic, and inclusive team with diversity at its core.
• Real career opportunities in a growing, international company.
• Relocation assistance if required.

Who We Are

Ten Lifestyle Group is a global luxury concierge service and offers a unique opportunity to be part of a dynamic team in our travel department. Our customers and employees are at the heart of everything we do. We serve High-Net-Worth (HNW) and Ultra-High-Net-Worth (UHNW) clients in organizing their leisure and luxury travel. Our goal at Ten is simple: we want to become the world's most trusted service company. We deliver our service through a combination of our unique, technology-driven platform and the expertise of our highly qualified Lifestyle Managers. Ten is growing rapidly and has ambitious plans to continue innovating and improving the lives of our members. As a certified B Corp, Ten Lifestyle Group is part of a global community of companies committed to making a positive impact on society and the environment.

Who Are We?

We are the Ten Lifestyle Group – This is what we do!

Our Commitment to Diversity

We foster diverse ways of thinking, cultures, and experiences. Diversity is a core part of our company philosophy, and we are committed to an inclusive work environment. All aspects of our collaboration – from hiring to promotion – are based on performance, competence, commitment, and business requirements.

"Ten works exclusively with a selected list of preferred recruitment agencies. Please note that we do not accept any further recruitment agencies at this time. Ten Group is not responsible for fees related to unsolicited applications."