Bilingual Front Desk/ Insurance Specialist - Cardiology. 49203184732

We are seeking a compassionate, fluent bilingual Virtual Medical Assistant to support our client's Cardiology practice. The ideal candidate has direct hands-on experience using eClinicalWorks (eCW) in a U.S. healthcare setting, managing high-volume incoming patient calls, communicating diagnostic results via TigerConnect, and verifying insurance eligibility with absolute professionalism and patience.

Key Responsibilities Handle high-volume inbound patient phone calls via eCW VoIP, assessing patient needs and directing calls accurately. Check patient insurance eligibility to confirm coverage before scheduling. Process and coordinate urgent/stat patient appointments swiftly.

Communicate test results and stat diagnostic reports directly to patients using TigerConnect . Deliver empathetic, highly professional patient support, upholding strict standards of patience, respect, and clinical etiquette. EHR Proficiency: Required active experience with eClinicalWorks (eCW) .

Experience with Studycast is a plus, but not required. Communication Tools: Hands-on experience using TigerConnect for patient/clinical communication. Specialty Background: Prior administrative or medical assistant experience within a Cardiology practice. Soft

Skills

High level of emotional intelligence, empathy, and a gentle phone demeanor suitable for cardiac patients. Zero tolerance for unprofessionalism or impatience.