Customer Service Representative

WHAT YOU'LL OWN

• Handle inbound and outbound calls, emails, and chats with professionalism, accuracy, and care
• Resolve customer concerns efficiently while maintaining a high standard of service quality
• Accurately document all interactions, updates, and resolutions in the system in real time
• Coordinate with internal operations teams to ensure seamless case handling and follow-through
• Identify recurring issues and escalate patterns to supervisors proactively
• Meet and consistently maintain daily and weekly performance targets
• Support the operations team during high-volume periods with flexibility and a solutions-first mindset
• Uphold company policies, compliance standards, and quality guidelines in every interaction

WHO YOU ARE

• 3+ years of experience in a customer service or call center environment (Required)
• Operations-oriented — you understand that consistency, accuracy, and process matter
• A clear, professional communicator — written and verbal, every single time
• Detail-driven and thorough when documenting cases and following through on commitments
• Calm under pressure and able to manage high call volumes without compromising quality
• A reliable, accountable teammate who shows up consistently and takes ownership of their work
• Tech-savvy and comfortable navigating multiple systems and tools simultaneously
• Flexible with shifting schedules and fully dependable in a remote work setup

WHAT WE OFFER

• Full-time remote work with a complete WFH support program
• Maxicare HMO + PhilHealth coverage
• SIL, PTO, and a special birthday leave
• Paid vacation leave
• Zero-interest employee loan program
• Performance bonuses and merit-based recognition
• Monthly Gen Pow-Wows and team engagement events with prizes
• Arvios Leadership Development Academy and workshop programs
• Monthly 1-on-1 touchbase calls with your HR partner

HOME OFFICE REQUIREMENTS (MUST PROVIDE SCREENSHOT)

• Laptop/Computer Specs: Minimum 16GB RAM with Intel i5 core processor, AMD Ryzen 5, or higher equivalent.
• For Windows users: Windows 11 OS is required
• Noise-Cancelling Headset
• Dual Monitor is mandatory
• Backup Internet Connection (Prepaid Home WIFI Router or Pocket WIFI) and Power Outage Backup