Operations Manager (Pod Lead) - Remote (PH)

About RocketAMS RocketAMS is an Australian e-commerce agency started by former Amazon team members. We help brands grow on Amazon. Our team works fully remote across Australia and the Philippines.

About the role You’ll lead a small team (a “pod”) of Account Specialists who manage our clients’ Amazon accounts. Your job is to help them do their best work: coaching, giving feedback, checking quality, and keeping the pod running smoothly. You bring the leadership skills.

We’ll teach you Amazon. What you’ll do Run the pod’s weekly routine: 1:1s, stand-ups, and team meetings Coach your team through weekly 1:1s and clear, honest feedback Run performance conversations, and raise issues early with evidence Check client work for quality before it goes out Plan team workload, review timesheets, and arrange leave cover Train new Account Specialists from start to finish Manage one to two client accounts yourself Your first 90 days Days 1 to 30, learn: learn Amazon basics and how we work.

Shadow a Pod Lead for a full week and take on your first client account Days 31 to 60, support: check your pod’s work, answer team questions, run stand-ups, and co-run 1:1s Days 61 to 90, lead: run the pod’s weekly routine and 1:1s on your own, and lead your first performance conversation with support What we’re looking for Experience managing a team, ideally a remote team Proof you’ve grown or improved a team, process, or function Experience running performance conversations A coaching style that’s supportive but firm.

You can tell when someone needs training and when they need to put in more effort, and you act on both Strong attention to detail and quality You learn new things quickly Strong written and spoken English Available to work 07:00 to 16:00 Manila time Pay and growth AUD 1,250 a month to start Rises to AUD 1,350 a month once you’re signed off as Pod Lead (usually within six months) Fully remote, with structured training and a clear path to Pod Lead Our hiring process Application review Screening call Interview Trial task (for example, planning a pod’s week and a role-play performance conversation) Final interview Must have Experience managing a team, ideally a remote team Proof you’ve grown or improved a team, process, or function Experience running performance conversations A coaching style that’s supportive but firm.

You can tell when someone needs training and when they need to put in more effort, and you act on both Strong attention to detail and quality You learn new things quickly Strong written and spoken English Available to work 07:00 to 16:00 Manila time, full-time Reliable internet and a quiet place to work from home [confirm] Nice to have Amazon Seller Central or Vendor Central experience E-commerce or agency experience Paid Time Off Work From Home Training & Development Private Health Insurance After 12 Months Day Shift - 7am to 4pm PH Time