Customer Support Specialist (Extra Services ZEN Team)

Hey there! Are you ready to join a fast-growing international travel-tech company and be a part of an awesome team? At RateHawk, we’re passionate about travel and technology, and we’re looking for a Customer Support Specialist (Extra Services ZEN Team) to help us keep our clients happy and our operations smooth.

Who We Are

We're a fast-growing international travel-tech company with an amazing team, a fantastic culture, and plenty of opportunities for growth. If you love helping people and solving problems, we’d love to hear from you! What You’ll Do: Rapidly and effectively resolve client issues: Manage booking modifications, cancellations, and additional services requests; Advise clients: Provide expert advice on bookings and our products.

Communicate: Engage with suppliers, hotels, and clients via email and phone. Work with systems: Utilize CRM systems and our internal databases efficiently. What We’re Looking For: English Proficiency: Upper Intermediate level (both spoken and written). Soft

Skills

Kindness, empathy, stress-resistance, politeness, and responsibility. Quick Learner: Ability to learn quickly and stay results-focused. Tech

Requirements

A functioning computer and microphone. Travel Knowledge: Understanding of the travel business and booking systems is an advantage!

What We Offer

Remote Work: Work from the comfort of your home Great Team: Join a young and active team of super specialists Flexible Schedule: 2 days-on after 2-days off from 9 a.m. to 9 p.m. GMT+3 Competitive

Salary

Earn a base salary of 600 EUR gross + up to 150 EUR gross bonus based on KPI Challenging Tasks: Tackle interesting and ambitious tasks that will elevate your professional skills Continuous Learning: Access to seminars, trainings, and conferences. We’ll even help you get to any conference you want to attend

Perks

Enjoy corporate discounts on hotels and other services The Process: Application and Assessment: You'll receive an assessment link when you apply. If there's a match, you'll be invited to an interview with our HR. Meeting with HR: A friendly chat with our HR team.

One minute Internet Speed Test: Just to make sure you’re all set for remote work. Interview results and offer! Learn more about our data protection practices in our Privacy Policy: https://emergingtravel.notion.site/recruitment-privacy-notice If this sounds like the perfect fit for you, we’d love to hear from you! Apply now and let’s create amazing travel experiences together!