Jira Admin

• Support and maintain both self-hosted and Atlassian Cloud (SaaS) environments as needed, with migration readiness and hybrid expertise. • Manage user permissions, projects, workflows, schemes, plugins, and integrations. • Administer Confluence spaces, templates, and macros; manage permissions and integrations with Jira and external systems. • Ensure system reliability, uptime, performance, and backups. • Support the transition to or coexistence with Atlassian Cloud, including user provisioning, SSO integration (Okta, Azure AD), and cloud-based app support. Process Automation & Tooling : • Support team initiatives by automating common processes and reporting. • Implement best practices for issue tracking, agile boards, SLAs, and project templates. • Integrate Jira/Confluence with other tools like Azure DevOps. • Administer and customize apps like ScriptRunner, Automation for Jira, Insight/Assets, etc. • Build lightweight automations and integrations using REST API, Groovy, and automation rules. User & Service Support: • Respond to service desk tickets related to Jira/Confluence and other supported tools. • Provide user training, documentation, and technical support to internal teams. Team Collaboration: • Work closely with stakeholders from Engineering, Security, and Operations. • Contribute to internal projects such as access automation, or policy implementations. • Assist with other tools and platforms under the Enterprise Operations scope. • 7+ years of experience as a Jira/Confluence Administrator, preferably in a self-hosted environment. • Proficiency with Jira project/workflow configurations, custom fields, dashboards, permission schemes. • Experience with Linux system administration, scripting (Bash, Python), and application monitoring. • Familiarity with ITSM or agile workflows. • Comfortable supporting users and resolving technical tickets. • Strong communication, documentation, and collaboration skills, with a proven record of cross-functional teamwork. • Proven ability to deliver high-quality, maintainable solutions in a fast-paced environment. • Demonstrated commitment to ownership, continuous improvement, and being a reliable, respectful team member. Preferred qualifications: • Atlassian Certifications (ACP-100, ACP-120, ACP-200) • Experience supporting both Atlassian Server/Data Center and Cloud • Familiarity with Agile/DevOps toolchains (e.g., Azure DevOps, GitLab, CI/CD systems) • Familiarity with SSO/IDP integration (e.g., Okta, Azure AD) • Experience with ScriptRunner, REST API, or automation tools