Call Center Representative, Healthcare (Patient Services)

A specialty neurology practice looking for a dedicated call center representative to support patient-facing phone operations. This teammate will handle inbound and outbound calls related to scheduling, authorization and eligibility, and billing inquiries, working closely with the practice's administrative team.

Core Responsibilities Answer and place patient calls covering scheduling, authorization/eligibility checks, and billing questions Verify insurance coverage and process pre-authorization requests Update patient records accurately in AdvancedMD Escalate complex or sensitive cases to clinical or billing staff as needed Maintain HIPAA-compliant handling of all patient information Document call outcomes and follow-up actions consistently 2+ years in a healthcare call center, medical billing, or patient services role (preferred) Working knowledge of AdvancedMD (preferred) Experience with insurance verification, eligibility checks, or revenue cycle processes (preferred) Clear, professional phone communication skills For the bilingual profile: fluent Spanish and English, spoken and written Comfortable working US business hours (EST) Reliable home office setup, stable internet connection Remote work setup Competitive compensation Paid Time Off and holidays HMO coverage Gym allowance Extra holiday pay Long-term career opportunities with a growing global team