Manager, Payer Integration

About Lyra Health

Lyra Health is a leading provider of evidence-based mental health care, serving more than 20 million people globally in partnership with employers and more than 100 million through health plan and partner relationships. The company has delivered more than 15 million sessions of mental health care, published more than 35 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness, and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.

About the Role

Lyra Health is looking for a Manager for the Payer Integration team. This role leads the team responsible for overseeing all Health Plan Integrations (HPI) and supporting HPI clients throughout their lifecycle at Lyra. Serving as a Subject Matter Expert on HPI operations, the Manager ensures the product effectively supports high-acuity programs and drives the implementation of new processes and configurations within the Bend Health Plan/Health System vertical.

Responsibilities::

• Manage team of Payer Integration Managers, with primary role to get health plan integrations across the finish line with customers and provide strategic support to organization about working with payers through future initiatives

• Act as cross-functional Subject-Matter expert related to the Health Plan Integration (HPI) product offered to customers (including training, problem solving and providing input to product as needed)

• Support partnerships related to HPI work including business development, product design and creating an optimal member/customer experience

• Participate in Sales conversations as needed to help support and qualify the product’s implementation with the customer health plan

• Provide consultation related to payer integration and billing to support future Lyra products and services

• Work closely with Billing, Marketing, Product, Health Plan/Health system and Customer Support teams to identify trends in member concerns and consider updates as needed including work with provider team

• Assist product team in documentation and conversations with health plans and customers related to HPI launch and ongoing support

• Develop relationships with key players at health plans to facilitate integrations and customer support

• Help solve complex set-up challenges with different health plans

• Display agility and comfort with ambiguity to adapt and adjust to the market, the state of the organization and quickly shifting priorities

Requirements::

• 10+ years of work experience in a high-growth, fast paced environment

• College degree or years of applicable manager experience

• Experience in employer-sponsored health benefits space and preferably experience working with or for a health plan

• Passion for mental health and changing the healthcare landscape

• Excellent listening and communication skills - both oral and written with an emphasis on gaining trust and credibility, building relationship at all organizational levels both external and internally

• Ability to solve problems in a highly collaborative manager

• Strong project management skills and a demonstrated ability to build processes that can scale

• Experience working with customers, implementing digital products/services including coordination with health plans

• Passion for working in collaboration across internal teams, both leading and supporting multiple stakeholders