Customer Experience Specialist
Lifely · Davao, Davao Region, Philippines (Remote) · posted Oct 15, 2026
Open to candidates in Philippines
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What this role actually asks for
Extracted by RemoteHuntMust have
- •3+ years customer service/call centre experience
- •Experience with returns, exchanges, refunds
- •Phone, email, or live chat support experience
- •Business-fluent English
- •Customer service/helpdesk software experience
Nice to have
- •eCommerce or retail environment experience
- •Shopify or other eCommerce platforms experience
- •US business hours availability
Tools and technologies
Languages required
The full posting
Join Lifely as a full-time Customer Experience Specialist.
In this role, you will be responsible for providing exceptional customer service and support to our Australian online customers. This is a great opportunity to be a part of a fast-paced, dynamic eCommerce business.
What you'll be doing
- Respond to customer inquiries and complaints via phone, email and live chat channels
- Troubleshoot product or order issues and provide solutions to ensure a positive customer experience
- Process customer returns, exchanges and refunds in a timely manner
- Assist with product research and provide recommendations to customers
- Identify customer trends and pain points to help improve our operations and service
- Contribute to the continuous improvement of our customer service processes and procedures
- Work during Australian business hours to align with customer needs
About us
Lifely is a leading eCommerce company specialising in innovative home and lifestyle products. With a strong presence in Australia and expanding globally, we are committed to providing our customers with exceptional products and services. Our diverse and talented team is passionate about creating a positive impact on the lives of our customers. Apply now to become our next Customer Experience Specialist.
What we're looking for
- 3+ years of experience in a customer service or call centre role, preferably in an eCommerce or retail environment
- Prior hands-on experience with returns, exchanges, refunds, and order issue resolution
- Experience handling customer support through phone, email, or live chat
- Strong communication and interpersonal skills with the ability to build rapport with customers
- Business-fluent English to effectively communicate with customers
- Experience with customer service or helpdesk software (e.g., Gorgias, Zendesk, Freshdesk, or a similar CRM/helpdesk tool)
- Experience with Shopify or other eCommerce platforms for customer support functions
- Availability during Australian business hours and US business hours
What we offer
- Competitive salary
- Comprehensive healthcare and insurance benefits
- Opportunities for career development and advancement
- Work from Home role
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