Customer Service Representative

We are seeking a Customer Service Representative to assist the Customer Care team with entering orders, answering emails, etc. as needed. The ideal individual will be a self-starter, problem-solver, and exceptional communicator.

Key Responsibilities

Handle incoming and/or outgoing customer service-related emails with expedience and proficiency within the company standard when applicable Enter standard non-credit card, warranty, sample and contract orders and credits with accuracy, expedience, and proficiency within the company standard when applicable Close out service calls when applicable Complete installation calls for service when applicable Complete all assignments within established time frames or as set forth by company standard Provide all pertinent information regarding orders and order management including resolution follow-up to internal and external stakeholders when applicable Solve problems within the scope of company policy and departmental procedures to assure customer satisfaction Develop a strong working knowledge of company products, policies, procedures to assure customer satisfaction Report all issues, potential issues, customer satisfaction requests and improvement suggestions upwards through leadership team Meet or exceed individual, department and company goals High school diploma or GED 2+ years customer service experience or comparable experience Ability to work in a team environment (multiple people working towards same/similar goal) Strong working knowledge of PC/Computer Systems including but not limited to Windows and Microsoft Office Strong verbal skills and written communication skills Demonstrate professionalism and dependability Ability to multi-task and prioritize work Ability to work independently and with little supervision Working knowledge of user systems, preferably SAP Free lunch meal, fruits, snacks, and drinks (if you are in an onsite shift) Onsite gym with a free professional instructor Weekly fitness activity and an annual fitness challenge where you can win up to 70,000 PHP Weekly engagement activities with prizes that are up to 3,000 PHP Free upskilling academy to improve your performance and skillset State-of-the-art facilities from toilets to your workstation Amenities such as sleeping quarters, game area, chat room, shower room