Case Manager / Litigation Assistant
Impact BPO · Remote · posted Jun 2, 2026
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The full posting
We are seeking a highly organized and detail-oriented Case Manager / Litigation Assistant to support personal injury cases from pre-litigation through litigation. This role requires strong case management skills, the ability to handle discovery processes, and excellent communication with clients, providers, and legal teams.
Requirements:
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Previous experience in plaintiff personal injury strongly preferred
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Litigation and discovery experience is a plus
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Familiarity with CasePeer is preferred
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Strong organizational and multitasking skills
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Excellent written and verbal communication abilities
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Ability to work independently and meet deadlines
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High attention to detail and accuracy
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Professional demeanor with a client-focused mindset
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Ability to handle confidential information with discretion
Responsibilities:
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Manage personal injury cases from intake through settlement
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Handle insurance claims, Letters of Representation, and coverage tracking
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Monitor client treatment, coordinate appointments, and maintain case updates
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Support attorneys with litigation and discovery, including drafting responses
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Communicate with clients to gather documentation and review case details
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Track deadlines, follow-ups, and ensure timely case progression
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Request and organize medical records, billing, and lien documentation
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Maintain accurate and organized files in CasePeer and Box
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Conduct regular follow-ups with clients and providers
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Assist with demand packages, settlements, and case resolution
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Document all activities and maintain compliance with internal processes
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Track daily activity, report progress, and resolve missing items promptly
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