Payments Specialist (Remote)

FP Markets Group of Companies is a well-established multi-regulated broker, founded in Australia, offering traders access to CFD trading on Forex, Indices, Commodities, Stocks and Cryptocurrencies. We are growing and looking to recruit a Full-time Payments Specialist (Remote) in APAC region.

Responsibilities

Process and monitor client deposits, withdrawals, and transfers making sure they are carried out as per relevant regulations and guidelines Update the CRM and Platform systems with relevant information Communicate with the Back Office Manager if any issues arise Help to perform a timely investigation of any client requests/complaints Assist Onboarding/Support teams in replying to client queries Work with the Compliance and Risk teams on specific client cases when necessary Conciliate with customers and service providers on payment issues via different channels Other ad-hoc duties as per management’s request Candidate Profile: Around 1 year of experience in payments, transactions, or a similar financial operations role Computer literacy with excellent working knowledge of Microsoft Office applications (particularly Excel) Previous experience communicating with clients is a plus A team player with excellent communication skills Excellent written and spoken English Prior experience in customer support, and particularly in forex, CFDs or the wider financial services industry, will be considered an advantage Willingness to learn and adapt in a fast-paced environment Ability to work rotation shifts Monday - Friday 6:00 AM – 3:00 PM and 7:00 AM – 4:00 PM UTC+8 Why us: Welcoming, young and multicultural team with approachable leadership Ability to contribute to dynamic business at a growth phase High level of autonomy, support of ideas and putting your expertise into the best practices for the company Continuous personal development, training budget, growth with the company and opportunity to learn from industry leaders Competitive remuneration, regular salary reviews and performance-based incentive schemes Vibrant company life: from team activities to global celebrations Fully remote work Journey to FP Markets Initial Interview with HR (30-45 minutes) Interview with your future manager (45-60 minutes)