Customer Support Specialist (Remote)

FP Markets Group of Companies is a well-established multi-regulated broker, founded in Australia, offering traders access to CFD trading on Forex, Indices, Commodities, Stocks and Cryptocurrencies. We are growing and looking to recruit a Full-time Customer Support Specialist (Remote) in APAC region.

Responsibilities

Provide answers to customers by identifying problems and assisting with incoming queries by telephone, email and live chat Educating clients on how to use the Company’s website and trading platforms Communicating with clients regarding the company’s products and services via telephone, email and live chat Assisting other departments Candidate Profile: Excellent written and spoken English Strong communication skills across live chat, email and phone Customer oriented mindset with good problem solving ability Prior experience in customer support, and particularly in forex, CFDs or the wider financial services industry, will be considered an advantage Willingness to learn and adapt in a fast-paced environment Ability to work rotation shifts Monday - Friday 6:00 AM – 3:00 PM and 7:00 AM – 4:00 PM UTC+8 Ability to work on public holidays and one Saturday & Sunday a month Why us: Welcoming, young and multicultural team with approachable leadership Ability to contribute to dynamic business at a growth phase High level of autonomy, support of ideas and putting your expertise into the best practices for the company Continuous personal development, training budget, growth with the company and opportunity to learn from industry leaders Competitive remuneration, regular salary reviews and performance-based incentive schemes Vibrant company life: from team activities to global celebrations Fully remote work Journey to FP Markets Initial Interview with HR (30-45 minutes) Interview with your future manager (45-60 minutes)