Strategic Partnerships Manager – Germany

This role can be based at our Amsterdam HQ or remotely in Germany. About Fixico Fixico is a leading European technology platform transforming the way fleets manage vehicle repair and maintenance. Through Fixico One, we bring repair and maintenance together in one connected platform and marketplace, giving fleet operators greater control over costs, lead times and quality. Today, more than 250 businesses use Fixico, supported by a network of 15,000+ repair partners across Europe. Our customers include leading organisations across fleet, leasing, rental, insurance and the wider automotive and mobility industry. Germany is one of Fixico’s most important European markets. We have built a significant presence, with established customers and partnerships, a strong repair network and a local commercial team. At the same time, we see substantial opportunities to grow our position further. We are looking for a Strategic Partnerships Manager – Germany to develop and grow some of our most important customer and partner relationships in the German market. This is a role for someone who combines strong relationship building with commercial thinking and a good understanding of technology and operations. Someone who can understand a customer’s business, make a partnership successful and continuously find ways to create more value together. The role As Strategic Partnerships Manager, you will be responsible for developing and growing a portfolio of Fixico’s strategic customer and partner relationships in Germany. You will report to our Head of Germany and work closely with our Business Development team as well as colleagues across Product, Operations and Customer Success. Your focus is on making our partnerships successful and growing them over time. That starts with deeply understanding the customer: how their organisation works, what they are trying to achieve, where their challenges are and how Fixico can create value. Our approach is highly consultative. Fixico is a scalable technology platform that can be tailored to different customer needs, workflows and use cases. You will work with customers to make sure the platform is successfully embedded in their operations, delivers the expected outcomes and continues to create opportunities to expand the partnership. That could mean expanding into additional use cases, business units or geographies, improving how Fixico is used within an organisation, or identifying new ways in which our platform and network can support the customer. You will also be an important bridge between our customers and Fixico. You will bring together the right people across Product, Operations, Customer Success and our repair network to solve challenges, improve performance and develop solutions that can scale. This goes beyond traditional account management. We are looking for someone who can develop trusted relationships at senior level, understands both the commercial and operational side of a partnership, and can turn strong customer outcomes into long-term growth. What you'll do Own and develop a portfolio of strategic customers and partnerships in Germany. Build trusted relationships with senior stakeholders and decision-makers across our customers. Develop a deep understanding of each customer’s business, operations, strategic priorities and objectives. Develop clear account and partnership plans together with the Head of Germany and translate them into concrete priorities and opportunities. Identify and develop opportunities to expand existing partnerships across additional use cases, business units, services or geographies. Lead commercial conversations around account growth and support negotiations, renewals and extensions. Take an active role in the onboarding and activation of new strategic customers, ensuring a strong transition from commercial agreement to successful operation. Work with customers and internal teams to ensure Fixico delivers the agreed business outcomes and continues to create measurable value. Monitor performance, KPIs and commercial outcomes and proactively identify opportunities, challenges and risks. Build business cases that clearly demonstrate the commercial and operational value Fixico delivers. Bring together internal teams to solve challenges and continuously improve customer performance. Work closely with Product and Operations to translate customer needs and market insights into scalable improvements to our platform and offering. Identify opportunities within customer relationships that could develop into broader strategic partnerships for Fixico. Bring relevant customer and market insights into the German commercial team and wider Fixico organisation. Work closely with the Head of Germany and Business Development team to create a seamless journey from new business to successful long-term partnership. Represent Fixico in senior customer meetings and at relevant industry events and conferences. Regularly spend time at our Amsterdam headquarters and be an active part of the wider Fixico team.