Services Inside Account Manager

Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions. They rely on our top-rated services and support to accelerate their digital transformation efforts and deliver unprecedented progress. With double-digit growth year over year, no provider is better positioned to deliver scalable outcomes than Extreme.

Inclusion is one of our core values and in our DNA. We are committed to fostering an inclusive workplace that embraces our differences and creates an atmosphere where all our employees thrive because of their differences, not in spite of them.

Become part of Something big with Extreme! As a global networking leader, learn why there’s no better time to join the Extreme team.

We are seeking bright, articulate, self-motivated candidates who have a desire to grow their sales career. Selected candidates will have a strong work ethic and enthusiasm demonstrating initiative and professionalism. Our Services Inside Account Managers (SIAM) are responsible for a specific territory’s service revenue. Not limited to but including Renewal Maintenance, Renewal Subscription, Professional Services (where applicable) New Maintenance, and New Subscription revenue. You will quote expiring contracts 90 days in advance and drive these to closure. You are the service expert for your assigned territory.

Position Responsibilities:

• Responsible for quoting and upselling into a specified region/territory
• Attain monthly/quarterly/annual quotas on assigned region/territory
• Weekly /Monthly / Quarterly forecasting
• Team with Partners to cross-sell and up-sell services into existing customer base - create incremental pipeline and revenue
• Create pro-active and re-active quotes for customers and partners as well as facilitate any special pricing requests; verifying serial numbers and RMA's
• Manage service contracts/renewals for customers in assigned region/territory
• Manage service sales campaigns and promotions for assigned region/territory
• Close on time all service renewal opportunities
• Regular pipeline and opportunity reporting both internally and externally, including SalesForce accuracy
• Identify product upsell opportunities and work with the product account team
• Work with internal teams to protect data integrity and manage service orders

Requirements:

• 2+ years in Inside Sales experience required
• Strong telephone communications skills comfortable calling on clients
• Should have a desire to grow your career in Service Sales utilizing Consultative Sales techniques
• Ability to work well in a fast paced, team environment
• College Degree preferred
• Interest and knowledge of software/hardware technologies preferred
• Experience with Computer Networking technologies a bonus
• Possess energetic and enthusiastic demeanor
• Experience with SalesForce.com required
• Strong Microsoft Excel skills required
• Strong verbal and written skills
• Up to 5% travel requirement

Compensation: This role has a market-competitive compensation with an anticipated base compensation range of 70,000 -80,000USD. The posted range reflects the amount Extreme Networks reasonably and in good faith expects to pay for this role upon hire. This range is set using objective, gender-neutral criteria based on skills, experience, responsibility, and working conditions. Actual compensation offered will depend on the selected candidate's experience, qualifications, skills, and work location. This role is also eligible for commission on a 70/30 split, and the full benefits package described below.

Benefits and Total Rewards:

Extreme Networks offers a comprehensive benefits package. Specific benefits vary by country and may include:

• Medical, dental, and vision insurance

• Flexible work schedules and work-from-home opportunities where role permits

• Paid time off, including open time off in eligible markets and statutory leave in all markets

• Paid holidays in accordance with local practice

• Retirement savings programs, including 401(k) matching in the United States

• Employee Stock Purchase Program, where eligible

• Adoption assistance and fertility treatment support, where eligible

• Flexible spending accounts, where eligible

• Employee assistance program

• Tuition reimbursement, where eligible

• Life and disability insurance

Benefits eligibility is based on country of employment, role, and employment status. Complete benefits details will be provided during the interview process and in the formal offer of employment.

Equal Employment Opportunity

Extreme Networks, Inc. is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We are committed to taking affirmative action to employ and advance in employment qualified protected veterans, including disabled veterans, recently separated veterans, active-duty wartime or campaign badge veterans, and Armed Forces service medal veterans.

Extreme Networks also strives to prevent other, subtler forms of inappropriate behavior (for example, stereotyping) from ever gaining a foothold in our organization. Whether blatant or hidden, barriers to success have no place at Extreme Networks. We encourage people from underrepresented groups to apply.

Fair chance and background checks

Extreme Networks will consider qualified applicants with criminal histories in a manner consistent with the California Fair Chance Act, Los Angeles Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance for Employers, Philadelphia Fair Criminal Record Screening Standards Ordinance, Illinois Human Rights Act, Cook County Human Rights Ordinance, Seattle Fair Chance Employment Ordinance, and the San Francisco Fair Chance Ordinance. An applicant's conviction history will not be considered until after a conditional offer of employment has been made. Following any individualized assessment, applicants will be provided with the opportunity to respond before any adverse action is taken.

Extreme Networks does not seek salary history information from applicants and will not rely on salary history in determining whether to offer employment or in setting compensation.

Reasonable accommodation

Extreme Networks is committed to providing reasonable accommodations to qualified applicants with disabilities throughout the application, interview, and hiring process. If you require a reasonable accommodation to participate in the application or interview process, please contact [insert contact email and phone]. All requests will be handled confidentially.

Use of artificial intelligence in hiring

Extreme Networks may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are made by humans. Applicants have the right to request human review of any automated decision affecting their candidacy and to request information about how their personal data is processed. To exercise these rights, please contact [insert contact email].

Data privacy

Personal data provided during the application process will be processed in accordance with Extreme Networks' Candidate Privacy Notice, which is available at https://www.extremenetworks.com/about-extreme-networks/company/legal/privacy-and-cookies-policy . For applicants in the European Economic Area, United Kingdom, and other jurisdictions with comparable data protection laws, the Candidate Privacy Notice describes your rights regarding your personal data.

About Extreme Networks

Extreme Networks, Inc. (NASDAQ: EXTR) creates effortless networking experiences that enable people and organizations to advance. We push the boundaries of technology by leveraging machine learning, artificial intelligence, analytics, and automation.

Learn more at www.extremenetworks.com , or follow us on LinkedIn, X, and Facebook.

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