Help Desk Technician level 1
Distro · Colombia · posted Oct 1, 2026
Open to candidates in Colombia
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What this role actually asks for
Extracted by RemoteHuntMust have
- •Basic technical support
- •Install/configure software and hardware
- •User account management
- •Troubleshoot network issues
- •Phone and email support
- •1+ year of tech support experience
Nice to have
- •Technician at SENA in a tech field
The full posting
A level 1 IT technician is an entry-level position that provides basic technical support to users and troubleshoots common IT issues.
• Responsabilities : The typical duties of a level 1 IT technician include: Installing and configuring software and hardware Setting up and maintaining user accounts and passwords Resolving network and connectivity problems Providing phone and email support Documenting incidents and resolutions Gathers and analyzes information about the user's issue and determines the best way to resolve their problem.
•
Skills
The minimum requirements for a level 1 IT technician are: A high school diploma or Tecnhician at SENA in some tech field. Tech Support Experience; at least 1 year of experience. Good communication and customer service skills
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