E-Commerce Marketplace Operations & Data Coordinator

Company Overview

We are a U.S.-based consumer products company selling through major online marketplaces and national retailers. Our business operates across multiple e-commerce platforms, internal systems, and logistics partners, requiring strong coordination, data accuracy, and operational follow-through. We are seeking a true remote team member who can operate as an extension of our internal marketplace operations team.

Role Overview

This role supports the day-to-day operations of our e-commerce marketplace ecosystem, ensuring product data accuracy, campaign execution, order flow, and internal follow-ups across systems. This is not a customer-facing role, but it is internally front-facing. The ideal candidate is proactive, analytical, detail-oriented, and comfortable communicating across cross-functional teams to identify issues, follow through, and drive resolution. The role reports directly to the Marketplace Operations Lead and is expected to grow in responsibility over time.

Key Responsibilities

Marketplace & Product Operations

• Manage and maintain product item creation using Excel-based data feeds
• Upload, update, and troubleshoot product data attributes across marketplace platforms
• Monitor and resolve rejected listings, feed errors, and taxonomy changes
• Perform routine product scrubs to ensure data accuracy and system alignment

Campaign & Sponsored Product Support

• Support setup and monitoring of sponsored product and brand campaigns
• Pull reporting data from campaign platforms and summarize results
• Track budgets and ensure campaigns are properly configured and running

Order Flow & Issue Resolution

• Monitor order flow to ensure orders move correctly from marketplace to warehouse
• Identify stalled, delayed, or unshipped orders
• Proactively follow up with internal teams to resolve fulfillment issues
• Ensure resolution is confirmed, not just initiated

Internal Communication & Follow-Through

• Coordinate daily with logistics, operations, and internal teams
• Follow up persistently on unresolved issues until completion
• Escalate risks that may impact retailer scorecards or performance metrics
• Maintain operational momentum and accountability

Reporting & Data Support

• Pull reports using Excel (including pivot tables where needed)
• Maintain operational trackers and performance summaries
• Support leadership with clean, accurate data visibility

Systems & Tools

• Excel (required – strong fundamentals, comfort with reports and pivots)
• Marketplace feed platforms (training provided)
• Retailer portals and internal systems (training provided)
• Canva (nice to have, not required)

Prior experience with specific platforms is not required. Training and documentation will be provided. Comfort working in data-heavy environments is essential.

Required Skills & Experience

• Strong operational and analytical mindset
• Solid Excel fundamentals (filters, formulas, basic pivots)
• High attention to detail and data accuracy
• Comfortable navigating multiple systems simultaneously
• Confident internal communicator (email, follow-ups, coordination)
• Proactive problem-solver who does not wait to be told what to fix
• Strong follow-through until resolution is confirmed

Preferred Profile

• Experience in e-commerce, marketplaces, or operations support
• Comfortable working with data feeds, SKUs, UPCs, and inventory logic
• Experience supporting cross-functional teams (logistics, ops, sales support)
• South Africa–based candidates preferred due to communication style and ownership mindset

Work Schedule

• Full-time: 40 hours/week
• Core preference: 9:00 AM – 5:00 PM Eastern Time
• Open to slight shifts (e.g., 10:00 AM – 6:00 PM ET) if beneficial for operations

Compensation & Engagement

• Full-time, long-term role
• Initial onboarding and training period expected (90 days)
• Growth path into deeper ownership of marketplace operations