Senior Consultant, IP Services

You’ll Love This Job if You Like To… Provide best-in-class support for patent and trademark clients Support the sales team during the latter stages of the process to educate clients on the services Manage client relationships for new and existing clients Form trusted relationships with a focus on providing solutions to client requirements in a timely manner Proactively communicate and collaborate with external and internal clients to keep portfolio records current, accurate and valid Establish and maintain close working relationship with colleagues and teams across all territories to support a ‘one firm’ service delivery Take a commercial approach to develop client relationships Monitor docketing Deliver data reconciliation Provide internal and external software training related to the Services division Author and update process documentation Engage in continuous process improvements and change management across the business Requirements (Must Have) Fluent in Japanese Business-level English Bachelor’s Degree or related experience Experience in the IP industry or solid understanding of intellectual property Client-facing skills and experience Ability to resolve diverse scope of problems Demonstrates sound judgement in identifying and implementing effective solutions Proven ability to manage escalations and resolving complex issues to maintain client satisfaction Superb attention to detail, accuracy and strong organizational skills Demonstrative proactive client relationship management skills Ability to multitask and work on multiple complex tasks Ability to diligently review various documents and client files Excellent communication skills and the ability to interact professionally with a diverse group of executives, managers, subject matter experts, and administrative professionals Mentor team members and support resolving issues Excellent reading comprehension in Japanese and English Maintain high level of confidentiality and professionalism Self-driven and capable of working effectively in a dynamic, fast-paced environment Ability to work independently with strong organizational and time management skills Team player Work international business hours Those who reside in Japan and are eligible to work in Japan (Nice to Have) Team management experience Paralegal skills Language

skills

French Benefits SOCIAL INSURANCE: 健康保険、厚生年金、雇用保険、労災保険 HOLIDAYS: Weekends, National holidays and New Year holidays OTHERS: Free food and drinks, Paid sick leave, Office Casual attire and volunteer holiday