Administrative Coordinator / Customer Service Coordinator

Administrative Coordinator / Customer Service Coordinator

Heritage Builders

Position Summary

We are seeking a highly organized and customer-focused Job Coordinator to support daily operations by managing job closeouts, invoicing, customer follow-up, and project coordination. The ideal candidate is detail-oriented, proactive, and able to effectively communicate with customers, vendors, and internal teams to ensure a seamless experience from project completion through final billing.

Key Responsibilities

• Close completed jobs accurately and efficiently.

• Prepare and process customer invoices in a timely manner.

• Follow up with customers regarding completed work, satisfaction, and outstanding items.

• Coordinate schedules, documentation, and communication between customers and internal teams.

• Maintain accurate project records and update company databases.

• Track job status and ensure all required paperwork is completed before final closeout.

• Assist with collections by following up on outstanding invoices when needed.

• Address customer questions and concerns professionally and promptly.

• Communicate project updates to customers and stakeholders.

• Support office operations and administrative tasks as assigned.

Qualifications

• Previous experience in customer service, project coordination, administrative support, or related role

• Strong organizational and time management skills.

• Excellent verbal and written communication skills.

• Ability to manage multiple priorities in a fast-paced environment.

• Proficiency with Microsoft Office Suite (Outlook, Word, Excel).

• Experience with invoicing, billing, and CRM systems preferred.

• High attention to detail and problem-solving abilities.

• Must have High Speed Internet

• EST and or CST time zone required

Preferred Experience

• Construction, roofing, restoration, or home services industry experience is a plus.

• Experience handling customer follow-up and job closeout processes.

• Prior experience Working remotely preferred

Benefits

• Competitive pay - $25.00-$28.00 Hourly

• Health, dental, and vision insurance

• Paid time off and holidays

• Professional development opportunities/Supportive team environment