Solutions Support Engineer, (Cloud Security & AI)

<div class="content-intro"><p>Come join the organization that is redefining security for the AI era. As one of the<a href="https://www.wiz.io/blog/100m-arr-in-18-months-wiz-becomes-the-fastest-growing-software-company-ever"> fastest-growing startups ever,</a> we enable teams to secure cloud and AI applications by connecting code, cloud, and runtime into a single shared context. Trusted by security teams all over the world, we have a proven<a href="https://www.g2.com/products/wiz-wiz/reviews"> track record of success</a> and a culture that values world-class talent. Not to mention, we're now<a href="https://cloud.google.com/blog/products/identity-security/google-completes-acquisition-of-wiz"> powered by Google</a>, meaning we offer our customers an AI-powered platform that harnesses Google’s Threat Intelligence and Security Operations to better detect, prevent, and respond to threats across all environments, allowing for further innovation.</p> <p>Our Wizards from all over the globe work together to protect the infrastructure of our customers, including over 65% of the Fortune 100, who trust us to scan and secure over 230 billion files daily. We’re honored to be a leading player in a massive and growing market, and we continue to look for exceptional Wizards who are eager to make a significant impact on our team. At Wiz, you’ll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our momentous growth. Come join our team and help us create secure cloud environments that allow even the best companies to move faster, all while having some fun!</p></div><p><strong><span data-markdown-start-index="49">Minimum qualifications:</span></strong></p> <ul> <li><span data-markdown-start-index="74">Fluency in Japanese and Business level English.</span></li> <li><span data-markdown-start-index="123">5+ years of hands-on, technical experience in customer support, technical support, system administration, or related customer-facing role.</span></li> <li><span data-markdown-start-index="263">A minimum of 2+ years of experience with Cloud technologies (Azure, AWS, GCP).</span></li> <li><span data-markdown-start-index="343">Experience reading or debugging code in one or more of the following: Java, Python, Shell, JavaScript, JSON.</span></li> <li><span data-markdown-start-index="453">Proficiency with command-line tools and Linux operating system environments.</span></li> <li><span data-markdown-start-index="531">Experience with Kubernetes, system virtualization, on-prem and/or hybrid cloud computing, cloud identity and security systems, cloud monitoring and logging, as well as local and cloud storage.</span></li> </ul> <p><strong><span data-markdown-start-index="727">Preferred qualifications:</span></strong></p> <ul> <li><span data-markdown-start-index="754">Experience with DevOps technologies.</span></li> <li><span data-markdown-start-index="792">Familiarity with REST APIs or GraphQL.</span></li> <li><span data-markdown-start-index="832">Knowledge of basic web technologies (e.g., HTTP, HTML, DNS).</span></li> <li><span data-markdown-start-index="894">Understanding of networking fundamentals (e.g., TCP/IP, Routing, VPNs, VLANs, Peering, Load Balancing).</span></li> <li><span data-markdown-start-index="999">Understanding of relational databases.</span></li> <li><span data-markdown-start-index="1039">Familiarity with security frameworks or tools.</span></li> <li><span data-markdown-start-index="1087">Excellent organizational and project management skills.</span></li> <li><span data-markdown-start-index="1144">Fast learner, natural curiosity, and love of technology.</span></li> </ul> <p><strong><span data-markdown-start-index="1204">About the Job:</span></strong></p> <p><span data-markdown-start-index="1218">As a Solutions Support Engineer, you will be a part of a global team responsible for providing outstanding technical support experience. In this role, you will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and when needed, creating solutions for customers while scaling our support offering using coding and scripting.</span></p> <p><strong><span data-markdown-start-index="1625">Responsibilities:</span></strong></p> <ul> <li><span data-markdown-start-index="1644">Responsible for technical customer support experience within the Wiz product.</span></li> <li><span data-markdown-start-index="1723">Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams.</span></li> <li><span data-markdown-start-index="1873">Identify cases that require escalation (either technically or strategically).</span></li> <li><span data-markdown-start-index="1952">Create, maintain, and coordinate incident management requests to product or engineering.</span></li> <li><span data-markdown-start-index="2042">Design and implement solutions that scale the support offering through automations.</span></li> <li><span data-markdown-start-index="2127">Participate in on-call rotation for after-hours, holiday, weekend support coverage.</span></li> </ul><div class="content-conclusion"><p><em><span class="TextRun SCXW149741735 BCX0" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW149741735 BCX0">Applicants must have the legal right to work in the country where the position is based,&nbsp;</span><span class="NormalTextRun SCXW149741735 BCX0">without the need for</span> <span class="NormalTextRun SCXW149741735 BCX0">visa </span><span class="NormalTextRun SCXW149741735 BCX0">sponsorship.</span> <span class="NormalTextRun SCXW149741735 BCX0">This</span><span class="NormalTextRun SCXW149741735 BCX0"> role does not offer</span> <span class="NormalTextRun SCXW149741735 BCX0">visa</span></span> <span class="TextRun SCXW149741735 BCX0" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW149741735 BCX0">sponsorship</span><span class="NormalTextRun SCXW149741735 BCX0">.</span></span></em></p> <p>Wiz is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.&nbsp;</p> <p>By submitting your application, you acknowledge that Wiz will process your personal data in accordance with <a href="https://www.wiz.io/legal/privacy" target="_blank">Wiz's Privacy Policy.</a></p></div>