Collections Operations Manager / Russian Speaker

Position Collections Operations Manager

Location Remote

Responsibilities

Manage day-to-day collections workflows in our CRM and ERP: statuses, triggers, automated sequences, communication templates, task routing - following and refining an established process.

Execute collections strategy: segmentation of overdue accounts, contact cadence, escalation paths, settlement and payment-plan rules, based on company guidelines.

Document process gaps and improvement ideas, and pass them to the development team as clear requirements for review and prioritization.

Run regular reviews of overdue portfolios, prioritize recovery efforts, and report progress to senior management.

Work closely with Customer Support and Operations to remove friction from the payment and recovery process.

Escalate to third-party agencies or law enforcement when asset recovery or dispute resolution requires it.

Requirements

• 3+ years of experience in B2C collections, support, operations or relevant, with at least 2 years in a supervisory role.
• Comfortable working within a CRM or ERP (managing statuses, workflows, task routing).
• Comfortable with AI tools (Claude, ChatGPT, Cursor or similar).
• Fluent in English (C1 level); Russian is an advantage, not a requirement.
• Availability to work during US Eastern Time (ET) business hours.

Working Hours 40-hours per week (full-time)

Benefits Opportunity to work remotely at an international level.

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