Sales Manager (Resident Services)

Lead the team

• Directly manage the schedulers and department heads in every service line.
• Set daily, weekly and monthly expectations for every lead owner.
• Run weekly 1:1s and coach each person on their numbers: what worked, where the sale was lost, what to do next.
• Recognize top performers and put improvement plans in place for anyone below target.
• Take part in hiring and shift coverage.

Own sales results

• Own bookings, win rate and revenue against goal for each service line.
• Make sure every new lead gets a text, an email and a call within 5 minutes.
• Keep pending leads moving so no lead sits without a next step.
• Review the pipeline daily and step in on stalled leads and large bookings.
• Run the team scorecard and monthly sales competitions.
• Report results, trends and risks to leadership weekly.

Build SOPs and training manuals

• Write and maintain the sales SOP and training manual for each service line.
• Document how leads move through our CRM, from first contact to completed service.
• Build SMS, email and phone scripts, including objection handling.
• Turn what top performers do into a written standard.
• Update documents whenever a process, price or service changes.

Run training and development

• Build and run onboarding so new schedulers ramp fast and sell with confidence.
• Hold regular training sessions, role play practice and call reviews.
• Review calls, texts and emails weekly and give specific feedback.
• Create a skills path for each role with clear steps to grow.
• Track results before and after training to prove what works.

Improve the process

• Keep lead data clean: every record has an owner, a status and a reason.
• Work with operations and vendor teams to close coverage gaps that cost sales.
• Find where leads drop off and fix it with process, scripts or automation.

How we measure success

• Department and lead owner win rate

• Speed to lead and time in pending

• Lead data compliance

• Revenue against goal by service line

• New hire ramp time

• At least 4 years in sales, including 2 or more years managing a sales, inside sales or appointment setting team.

• A record of hitting team targets and raising conversion rates.

• Experience writing SOPs, playbooks or training manuals that a team used every day.

• Experience designing and leading training: onboarding, role play and call coaching.

• Strong CRM habits. You keep data clean and hold others to the same standard.

• Advanced written and spoken English. You will coach, write scripts and sell in English.

• Availability Monday to Friday, 9am to 6pm Central Time, plus weekends as needed.

• A direct communicator who manages by the numbers, follows through and stays disciplined working remotely.

How we work

• Be available for video calls with leadership and the team throughout the workday.

• Leave no thread unresolved, and share status before anyone has to ask.

• Deliver work by end of day, not end of week.

• Run several priorities at once without dropping work.

• If something can't meet the daily standard, give advance notice and a plan to finish it.

• Use AI tools like ChatGPT or Claude daily, and pick up new tools quickly.

• Work daily in Google Workspace, Airtable, ActiveCampaign, Salesmsg and Zapier.

• Automate what repeats. Doing a manual task more than three times is an inefficiency.

• Experience in residential services, hospitality, property management or home services.

• Experience selling over SMS and email as well as phone.

• Experience with Airtable, ActiveCampaign, Salesmsg or similar tools.

• Experience running sales for several service or product lines at once.

• A background in sales enablement or learning and development.

• Experience designing incentive or bonus programs.

• Experience with automation tools like Make or Zapier.