Resident Service Concierge

About the Role

Respond promptly and professionally to incoming calls, emails, and resident service inquiries. Serve as a primary point of contact for residents throughout the service experience. Schedule, confirm, reschedule, and update service appointments across multiple service lines. Input and maintain accurate resident, service, and appointment information in internal systems. Communicate appointment details, updates, and schedule changes clearly to residents, service partners, and internal teams. Monitor incoming service requests and ensure they are routed and addressed appropriately. Coordinate with service providers to confirm availability and ensure appointments are properly scheduled. Resolve scheduling conflicts, service issues, and resident concerns in a professional and timely manner. Follow up with residents and service providers to ensure appointments are confirmed and completed smoothly. Organize daily workflow by prioritizing requests, routing assignments, and managing multiple service needs simultaneously. Assist with special scheduling, administrative, and operational requests as needed. Collaborate with other team members to ensure continuity and a seamless resident experience. Assist with Onboarding Operations when needed, including sourcing and identifying candidates, conducting interviews, and completing onboarding paperwork. Maintain a high level of professionalism, responsiveness, and attention to detail in every resident interaction. Help continuously improve processes that make the resident experience more seamless and efficient.

About You

We are seeking a dependable Resident Service Concierge who thrives in a fast-paced, remote environment and can confidently manage multiple priorities with limited supervision.

Required Skills & Experience

• Excellent written and verbal communication skills.
• Strong customer service and relationship-building skills.
• Exceptional attention to detail and organizational skills.
• The ability to multitask across multiple service lines, residents, and service partners.
• Strong problem-solving skills and the ability to make decisions independently.
• A proactive approach to resolving scheduling challenges and resident concerns.
• Comfort working with technology and learning new systems quickly.
• The ability to remain professional, responsive, and composed in a high-volume environment.
• Strong follow-through and accountability.

What Else Should You Know

• Experience with scheduling tools, CRMs, or booking platforms.
• Background in hospitality, property management, luxury residential services, or home services.
• Experience coordinating vendors or service providers.
• Experience with recruiting and onboarding processes.
• Experience working in a remote or distributed team environment.