QA & Support Engineer

Architect, write, and maintain automated end-to-end regression test suites covering UI, API, and data flows. Integrate test suites into build and deployment pipelines to ensure automated verification on every release. Manage the first-line technical support queue during US Eastern hours, diagnosing and resolving customer inquiries directly. Triage incoming support requests, investigate root causes using SQL and system logs, and escalate bugs with reproducible steps. Keep customers informed throughout issue resolution and confirm fixes once deployed. Document recurring customer issues and convert known edge cases into automated regression test cases.

Mid-level experience with 3+ years in QA automation, support engineering, or a combined technical role for B2B SaaS products. C1 English level or higher, with strong written and verbal communication skills for direct customer interaction. Hands-on experience building automated test suites with modern frameworks such as Playwright, Cypress, or Selenium, including API-level testing. Proficiency in SQL for inspecting databases and investigating customer data discrepancies. Experience integrating automated test suites into CI/CD pipelines and analyzing run results. Demonstrated ability to triage user issues, isolate edge cases, and write actionable bug reports for engineering. Routine experience utilizing AI coding assistants to accelerate test creation and troubleshooting. Full-time availability during US Eastern business hours. Hands-on experience with API Testing, Technical Support, Bug Tracking. Skills Playwright Cypress Selenium API Testing SQL CI/CD QA Automation Technical Support Bug Tracking automation

Postman SaaS Operations Property Management Software