Healthcare Sales Representative

Act as the primary contact for prospective and existing members with general enquiries, concerns or information requests. Answer inbound live chat and phone enquiries and conduct outbound follow-up contact in Spanish and English. Respond to questions about panels, add-ons, membership tiers and market-specific logistics using established guidelines and resources.

Qualify prospects, recommend appropriate core panels and add-ons, and close sales. Explain panel coverage and the testing process in each market while maintaining high customer satisfaction. Recognise requests outside the approved scope, including medical interpretation or advice, and escalate them according to established guidelines.

Categorise and document contacts, stage changes and follow-up actions accurately in the CRM. Handle prospect requests received through email, WhatsApp and social media direct messages. Triage and route non-sales enquiries to CX, Lab Ops or Product.

Hand closed sales over to CX and Lab Ops to support onboarding, booking and the first draw. Participate actively in daily, weekly and monthly team meetings, training and coaching sessions. Identify and report recurring objections, pricing friction, product gaps and market-specific blockers. Perform other related duties as required or assigned.

One to three years of experience in a sales role, preferably in longevity, diagnostics, health testing or a comparable consumer health service. Prior customer support experience and familiarity with biomarkers, blood draws, test panels and related terminology. Fully bilingual in Spanish and English, written and spoken.

Ability to meet sales quality and response time Key Performance Indicators. Working knowledge of applicable software, including a CRM such as Attio, Pipedrive or Close, plus Slack and Claude Cowork. Experience with Intercom or a comparable live chat and helpdesk platform.

Above-average typing speed and a high level of accuracy. Excellent written and verbal communication skills. Strong work organisation, accurate record keeping and reliable follow-up within established timeframes.

Ability to maintain confidentiality when handling member health and payment information. Ability to work CET hours. Skills Spanish English Sales Customer support Biomarkers

Blood draws Test panels Live chat Telephone support Outbound follow-up Prospect qualification Sales closing CRM Attio Pipedrive Close Slack Claude Cowork Intercom Helpdesk platforms Written communication Verbal communication Record keeping Confidentiality CET working hours