Customer Success Manager
Unknown · Remote (Remote) · posted Sep 4, 2026
What this role actually asks for
Extracted by RemoteHuntMust have
- •Customer success, account management, or client-facing roles
- •B2B SaaS environment experience
- •Excellent interpersonal and communication skills
- •Proven track record of maintaining and growing customer accounts
- •Strong problem-solving skills
- •Strategic thinking about customer needs
Nice to have
- •Automotive industry experience
- •Familiarity with CRM platforms
- •Experience in training or enablement
- •Ability to work independently in a remote-first environment
The full posting
About the Role
As a Customer Success Manager at AutoRaptor, you will play a pivotal role in ensuring customer satisfaction, retention, and growth.
Job Responsibilities
Customer Onboarding & Training Conduct onboarding sessions for new automotive dealership clients to familiarize them with AutoRaptor's features and benefits. Train clients on best practices for using AutoRaptor to optimize their operations and improve sales performance.
Relationship Management & Retention Strategy Serve as the primary point of contact for your assigned portfolio of dealership clients. Build long-term relationships and develop tailored account strategies to expand client usage and ensure retention. Identify upsell opportunities and present solutions that add value to dealership operations.
Collaboration with Product & Engineering Work closely with product and engineering teams to communicate customer feedback and prioritize feature enhancements. Educate customers on new feature rollouts and guide them on implementation.
Customer Enablement & Documentation Create and maintain customer success materials, including how-to guides, FAQs, and training resources, to empower dealerships to use AutoRaptor effectively. Collaborate with internal teams to improve customer enablement initiatives.
Required Skills & Experience
- Strong experience in customer success, account management, or client-facing roles in a B2B SaaS environment.
- Excellent interpersonal and communication skills, with the ability to convey technical concepts in a simple and engaging manner.
- Proven track record of maintaining and growing customer accounts.
- Strong problem-solving skills and an ability to think strategically about customer needs.
- Passion for enabling customers to succeed.
Qualifications
- Experience in the automotive industry, particularly within dealership operations.
- Familiarity with CRM platforms like HubSpot or experience with automotive-specific tools.
- Experience in training, enablement, or creating customer-centric documentation.
- Ability to work independently in a remote-first environment while collaborating with a global team.
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