Customer Support (technical)
Umbrel · Remote · posted Nov 14, 2025
What this role actually asks for
Extracted by RemoteHuntMust have
- •Great written communication skills
- •Basic Linux technical skills (SSH, Terminal)
- •Experience with online support channels
- •Ability to empathize with users
- •Willingness to engage with users proactively
Nice to have
- •Experience creating documentation (how-tos, guides, wikis)
Tools and technologies
The full posting
In this role, you will: Support our users across all online channels (email, Discord, website chat, forums, social medias, etc) Create how-tos, guides, wikis, knowledge base, etc for recurring questions/issues Collaborate with engineers on our team to debug through challenging technical issues We hope you: Have great written communication skills Have at least basic Linux technical skills, such as SSH, running commands in Terminal to debug with users, etc (we’ll train you with umbrelOS-specific commands) Like talking to users and are willing to constantly do so without external encouragement Are able to empathize with users, and genuinely care about their problems — we can’t exist without them
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