Manager, Technical Support
Twilio · Remote - Colombia · posted Jul 15, 2026
What this role actually asks for
Extracted by RemoteHuntMust have
- •Lead technical support teams
- •Ensure customer satisfaction
- •Develop career growth plans
- •Handle escalations and root cause analysis
- •Optimize support workflows
- •Partner with internal stakeholders
Tools and technologies
The full posting
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every
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