Senior Enablement Project Manager
Toast · Remote · posted Sep 2, 2026
What this role actually asks for
Extracted by RemoteHuntMust have
- •8+ years in Project Management or Product Enablement Operations
- •Experience leading complex, cross-functional initiatives
- •Strong project management skills
- •Change management experience
- •Ability to mentor junior team members
Nice to have
- •Experience with AI and other tools for scaling
The full posting
About the Role
Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.
As a Senior Enablement Project Manager, you'll own the launch governance and readiness system for a portfolio of products, using strong project management skills and change management experience to drive product proficiency across our customers, partners, and employees. This role is critical to ensuring that as Toast's product velocity accelerates, customers and Toasters can actually absorb what's shipping, adopt it, support it, and get value from it.
You'll partner closely with Product, Product Marketing, and downstream enablement teams, including Care, Onboarding, Customer Success Managers, Learning Design, Knowledge, and Training, to define how launches get tiered, sequenced, and readied, and you'll mentor Enablement Project Managers on the team as they plan and coordinate the work behind individual launches.
Responsibilities
- Own the launch governance system for a portfolio of complex, cross-functional product launches with competing priorities and multiple stakeholders: define how changes get tiered, sequence work across teams, and set the readiness checkpoints that determine whether a launch is ready to proceed.
- Act as an authoritative source of knowledge across Product, Product Marketing, and downstream enablement teams, and build the cross-functional alignment needed to coordinate teams that haven't previously worked together.
- Proactively identify and resolve risk with senior stakeholders: flag portfolio-level issues like conflicting timelines or launches missing an owner, apply root-cause analysis, and bring data-backed recommendations that gain buy-in from leadership.
- Lead recurring cross-functional syncs and represent the launch portfolio to executive and senior stakeholders, adapting your message for technical and non-technical audiences and championing the value of the work.
- Define success metrics and readiness criteria for the launches you own, track impact and monitor for confusion or support gaps after go-live, and contribute to closing the post-launch feedback loop, connecting what Care and customers experience back to Product
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