Supporter Experience Manager

Role: Supporter Experience Manager

Location: This role will be remote in the continental United States, Alaska, or Hawaii

Reports to: Director of Supporter Experience

Eligibility: Authorization to work for any employer in the United States is required. The Trevor Project will not sponsor a work visa for this role

Classification: Nonexempt Full Time

Union Role? Yes

Starting Salary Range: $79,040 - $87,360

Summary: The Manager of Supporter Experience & Activations owns the end-to-end logistics, project management, and operational execution of The Trevor Project’s donor events portfolio, community activations, and cross-functional advancement initiatives. Working in close partnership with the Director of Supporter Experience—who sets overarching strategy, shapes event identities, and manages leadership and VIP relationships—the Manager translates vision into seamless execution.

Beyond centralized donor events, this expanded role serves as a critical operational backbone for the entire Advancement team. By managing the logistics of key campaigns, decentralized supporter toolkits, and cross-organizational speaking engagements, this position frees up frontline fundraisers to focus on direct relationship-building.

This is a role for an operational powerhouse who is energized by the details of bringing people together, loves building scalable systems, and wants to elevate the supporter journey in service of a life-saving mission.

Roles and Responsibilities:

• Own end-to-end logistics and project management for a growing portfolio of donor cultivation and stewardship events, ranging from intimate major donor gatherings to larger-scale signature experiences.
• Oversee brand presence and messaging integration across all event touchpoints, including physical/digital signage, speaking talking points, run-of-show (ROS) flow, and dedicated event web pages.
• Manage vendor relationships, venue coordination, catering, AV, and other logistics from contracting through final invoicing and post-event close.
• Develop and maintain meticulous run-of-show documents, production schedules, master event timelines, and budget trackers.
• Coordinate RSVP tracking, guest communications, and attendee management, while collaborating with internal creative teams to manage physical materials including signage, printed collateral, and name tags.
• Serve as the primary day-of point of contact for vendors, venues, and on-site logistics to ensure flawless execution.
• Partner with the Director of Supporter Experience to keep overarching strategy and ground-level logistics in tight alignment throughout the planning process.
• Lead executive and VIP support and preparedness, equipping board members, executives, and high-level stakeholders with necessary briefings, materials, and logistics when serving as speakers, hosts, or inviters.
• Develop and scale turnkey, decentralized event models and provide physical or digital materials that empower regional donors, volunteers, and supporters to authentically champion the Trevor brand at local gatherings.
• Coordinate cross-functional event needs and project manage logistics for all internal revenue channel groups, taking on the heavy operational lifting so fundraisers are fully enabled to focus on direct fundraising.
• Lead the logistical activation for key campaign moments and national awareness events, including Pride Month, Mental Health Awareness Month, National Suicide Prevention Month, and Trevor’s Birthday.
• Serve as the primary logistics, supporting the Director of Supporter Experience, on all major cross-organizational strategic engagements, conferences, panels, tabling opportunities, and group activities across the organization.
• Coordinate engagement across the advancement department anytime a member of the Board or executive staff participates in key events or speaking roles, facilitating internal data research, wealth screening, and event planning in close conjunction with development operations and revenue channel leaders.
• Drive non-event-related supporter experience and virtual engagement initiatives, serving as a strategic partner on key webinars, resource distribution, and digital connecting materials to deepen donor relationships outside of traditional events.
• Implement comprehensive post-event stewardship plans and intentional donor journeys in partnership with the Director of Supporter Experience to round out the supporter life cycle.
• Assist with post-event follow-up, including tracking action items, coordinating thank-you workflows, and documenting strategic outcomes.
• Manage event-related data rigorously in Salesforce, including RSVP tracking, event outcomes, historical engagement records, and donor touchpoints.
• Utilize Asana and Google Workspace to maintain transparent event timelines, task assignments, and cross-team visibility.
• Demonstrate strong professional judgment and the ability to manage up effectively — proactively communicating updates, flagging risks early, and knowing when to escalate to the Director of Supporter Experience versus when to move forward independently.
• Handle sensitive, highly confidential donor information and wealth screening data with the utmost discretion and integrity.
• Demonstrate a deep, ongoing commitment to fostering and maintaining an environment of belonging, equity, and inclusion for all staff, volunteers, and supporters.

Minimum Qualifications:

• Demonstrated experience managing events from concept through execution, including logistics, vendor coordination, and day-of operations; experience in a nonprofit or mission-driven organization preferred, and transferable experience from adjacent fields will be considered
• Strong project management skills, including the ability to manage multiple events simultaneously, maintain detailed timelines, and meet deadlines in a fast-paced environment
• Experience with CRM or donor database platforms (Salesforce preferred; comparable platforms or transferable experience considered)
• Experience with project management tools such as Asana, or similar platforms
• Proficiency in Google Workspace, including experience with document management and mail merge functions
• Familiarity with peer-to-peer fundraising platforms such as GoFundMe Pro, or similar tools
• Excellent written and verbal communication skills, with the ability to work effectively with internal teams, vendors, and external stakeholders
• Strong attention to detail and a solutions-oriented approach to problem-solving
• Ability to work occasional evenings or weekends as required by event schedules
• Proficiency in spoken and written English